Terms and Conditions

Please read these terms of use carefully by accessing or using this internet based platform HealthcareNow, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use this internet based platform.

Services offered by HealthcareNow are subject to the terms of our website/platform, policies [i.e. Terms of Use, Privacy Policy, Cancellation and Refund Policy etc.] (“Policies”), available at ‘https://healthcarenow.in/’ (“Website”). By contacting HealthcareNow for the services or availing the services or by registering with us or by accepting this Agreement, now or in the future, you being the person placing an order for or accessing the Service (“Customer” or “you”, “your”, “yourself” or “user”) signify that you agree to these Terms of the Agreement (“Terms”) and the Policies. Agreement”), is entered into by and between HealthcareNow and You.

These Terms of Use (“Terms”), together with other policies of HealthcareNow Private Limited, including but not limited to the Cancellation and Refund Policy and Privacy Policy, govern your access to and use of www.healthcarenow.in (the “Website”) and the HealthcareNow app, delivery app, phlebotomist app for mobile and handheld devices (collectively, the “Apps”). The Website and Apps together constitute the “Platform.” These Terms apply to all services available on or through the Platform to the extent you access or use them. Please read these Terms carefully before using the Platform. If you do not agree with these Terms or any other policies published on the Platform, you must not use the Services and are requested to uninstall the Apps. By downloading, installing, accessing, or using the Platform, you enter into a legally binding agreement with HealthcareNow and acknowledge your acceptance of these Terms and all related policies, as amended from time to time, effective from the date of such download, installation, or use. Your use of any third-party websites linked from the Platform will be governed by the respective terms of use and privacy policies of such websites.

The Platform is owned and operated by HealthcareNow Private Limited, a company incorporated under the laws of India, with its registered office in Hyderabad, Telangana, India. For these Terms, “you,” “user,” or “User” refers to any natural or legal person accessing or transacting on the Platform, including by providing registration information to create an account. The terms “HealthcareNow,” “we,” “us,” or “our” refer to HealthcareNow Private Limited.

HealthcareNow operates as a healthcare technology platform that facilitates transactions between healthcare service providers and Users. Through the Platform, users may access a range of healthcare-related offerings, including: (i) online purchase of pharmaceutical products from third-party pharmacies (“Third Party Pharmacies”); (ii) diagnostic and laboratory services from third-party diagnostic centres (“Third Party Labs”); (iii) doctor appointments, online consultations, and second opinions from independent third-party doctors (“Medical Experts”); and (iv) online advertising and marketing services from third-party sponsors (“Third Party Advertisers”). These offerings are collectively referred to as the “Platform Services.”

Users on the Platform may browse, select, and place orders or bookings (“Orders”) for products and services listed by third-party healthcare providers, including licensed pharmacies, diagnostic laboratories, hospitals, clinics, and registered medical practitioners (collectively, “healthcare providers”). The Services may also be made available through promotional mechanisms such as discount coupons and vouchers redeemable against goods or services offered by the relevant third-party service providers.

HealthcareNow facilitates pickup and delivery of Orders in select serviceable locations across India (“Delivery Services”) by connecting Users and healthcare providers with independent third-party delivery partners (“Delivery Partners”). Delivery Partners are solely responsible for the execution of pickup and delivery services. HealthcareNow acts strictly as an intermediary between Users, healthcare providers, and Delivery Partners and does not directly provide medical advice, healthcare services, or delivery services.

Delivery Partners are independent entrepreneurs who engage with HealthcareNow voluntarily, on a non-exclusive, principal-to-principal basis, in exchange for a service fee. They have the flexibility to determine their working hours, and HealthcareNow does not exercise control over their operations. No relationship of agency, employment, or principal-and-agent exists between HealthcareNow and any Delivery Partner.

For pickup and delivery services, Delivery Partners may charge Users or healthcare providers a service fee, inclusive of applicable taxes unless otherwise specified. The service fee may vary based on multiple factors, including distance, time taken, demand for Delivery Services, real-time traffic and weather conditions, seasonal peaks, and other parameters as determined by HealthcareNow from time to time.

These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to:
        1. the Indian Contract Act, 1872 (“Contract Act”);
      2. the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”);
      3. the Drugs and Cosmetic Act, 1940 (“Drugs Act”), read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules”);
      4. the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 (“Drugs and Magic Act”);
      5. The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957;
      6. Pharmacy Act, 1948 (“Pharmacy Act”) and
      7. the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

2.1. Access to the Platform.

You may access the HealthcareNow Platform (“Platform”) by either registering to create a HealthcareNow Account (“Account”) and becoming a member (“Membership”), or by logging into an existing HealthcareNow Account on the Platform or App. Membership is personal, limited to the purpose of using the Platform, subject to HealthcareNow Policies, and strictly non-transferable. Only one Account per individual is allowed, and HealthcareNow reserves the right to suspend any multiple Accounts without liability or compensation if multiple Accounts are created.

During registration, HealthcareNow may collect personal information, including but not limited to your name, user ID, email address, postal address, gender, age, phone number, password, valid financial account details, and any additional information you voluntarily provide. You agree to provide accurate, current, and complete information and to update it whenever necessary.

Only individuals aged 18 years or older may use the Platform and access its Services. If you are under 18, your parent or legal guardian must acknowledge and agree to these Terms of Use and HealthcareNow Policies. If they fail to do so, you must immediately discontinue use. HealthcareNow reserves the right to terminate Membership or deny access if it is discovered that you are under 18. By using the Platform, you confirm that you have the legal capacity and authority to agree to these Terms.

Your registered Account is personal and may not be shared with others. Only a parent or legal guardian may access the Platform on behalf of a minor or a person of unsound mind. Organizations, businesses, or companies are not permitted to use individual Accounts. You are responsible for maintaining the confidentiality of your Account credentials, including your user ID and password, and for all actions taken under your Account. You must immediately notify HealthcareNow of any unauthorized use or security breach. HealthcareNow may disable your Account or credentials if you fail to comply with these Terms.

The Platform provides access to both proprietary HealthcareNow Content and Third Party Content from healthcare service providers (collectively, “Content”). All HealthcareNow Content is protected by intellectual property laws. You may only access, view, or use the Content to avail the Services and must not modify, reproduce, distribute, display, or use it for commercial or personal gain without prior written permission from HealthcareNow.

HealthcareNow Services are provided in select cities in India and comply with Indian laws. Accessing or using the Platform from outside these cities is at your own risk. You are responsible for ensuring compliance with all applicable laws, regulations, permits, and guidelines in your location.

You are responsible for accessing the Platform using your own computer, mobile device, or other necessary equipment, and for maintaining an internet connection. HealthcareNow is not responsible for any costs associated with accessing the Platform or availing Services.

By using the Platform, you agree to maintain only one Account, provide accurate and complete information during registration and while using the Platform, promptly update your account details as required, safeguard your credentials and prevent unauthorized access, notify HealthcareNow immediately of any actual or suspected security breaches, bear responsibility for all activities conducted through your Account, receive communications only on your registered contact details, and keep your contact information updated at all times.

HealthcareNow reserves the right to suspend or terminate your Account if your information is inaccurate, outdated, or incomplete; if your actions may create legal liability for you, other users, or HealthcareNow; or if you fail to comply with these Terms or other HealthcareNow Policies.

Any goods or services purchased from the Platform are for personal use only. You represent that these purchases are not for resale and that you are not acting as an agent for any third party.

2.2.1. Your HealthcareNow profile is created to store records of your consultations and personal health information online, including medical history, health conditions, allergies, and medications. Any information provided during a web consultation or obtained through use of the Services becomes part of your HealthcareNow record. You agree to provide accurate information to the best of your knowledge, periodically review it, and update it as necessary. HealthcareNow reserves the right to maintain, delete, or destroy all communications and materials posted or uploaded to the Platform in accordance with its internal record retention and destruction policies. You may be contacted via email to review the information provided, so please ensure that you provide a valid email address and update it as needed.

2.2.2 For additional details on how information about you is used, please refer to the Privacy Policy. The Privacy Policy defines “personal information” and “sensitive personal data or information” under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”) and explains: a) the type of information collected from Users, including sensitive personal data or information; b) the purpose, means, and modes of use of such information; and c) how and to whom HealthcareNow may disclose such information.

2.2.3. Users are expected to read and understand the Privacy Policy to be aware of: a) the fact that information is being collected; b) the purpose of such collection; c) the intended recipients of the information; d) the name and address of the agency collecting and retaining the information; and e) the rights available to Users regarding such information.

2.2.4. HealthcareNow is not responsible for the authenticity of personal information or sensitive personal data provided by Users or any person acting on behalf of HealthcareNow.

2.2.5. Use of the Platform involves storing and submitting Users’ registration information and browsing history to the appropriate authorities, with consent and procedures provided in the Privacy Policy. Other information collected during registration, and related consent and revocation procedures, are also described in the Privacy Policy.

2.2.6. Users are responsible for maintaining the confidentiality of their account credentials and password and are liable for all activity under their account, whether authorized or not. Users must immediately notify HealthcareNow of any actual or suspected unauthorized use of their account or password.

2.2.7. If a User provides untrue, inaccurate, outdated, or incomplete information, or if HealthcareNow reasonably suspects such information, it reserves the right to suspend or terminate the User account at its sole discretion.

2.2.8. HealthcareNow may disclose or transfer User Information (as defined in the Privacy Policy) to affiliates in other countries, provided that the transfer complies with SPI Rules or ensures equivalent data protection. Such transfer may occur if necessary for performing a lawful contract between HealthcareNow (or any person acting on its behalf) and the User, or where the User has consented.

2.2.9. By accepting these Terms of Use and registering on the Platform, you consent to being contacted by HealthcareNow and its third-party service providers. You further consent to receive calls, emails, and SMS notifications from HealthcareNow and Third Party Service Providers, including for promotions, discounts, or service-related communications.

3.1. Registration on the Website and access to the information available on it are free of charge. HealthcareNow does not levy any fee for accessing, browsing, or purchasing through the Website. You agree to make all payments directly to the respective Third Party Pharmacies for the purchase of pharmaceutical goods and services from them. You agree and acknowledge that HealthcareNow shall not be held liable for any loss or damage arising during the payment process due to any act or omission of Third Party Pharmacies, their collection agents, or any matter beyond the control of HealthcareNow

3.2. For diagnostic services availed through the Website, the User agrees to pay all applicable package fees, consultation fees, and other charges directly to the respective Third Party Labs. The fee structure is based on the package subscribed to by the Third Party Labs and not on the actual usage of the Services, and the Third Party Labs shall not circumvent such fee structure. You acknowledge that HealthcareNow shall not be responsible for any loss or damage arising from acts or omissions of the Third Party Labs or matters beyond its control.

3.3. Each User and Third Party Service Provider is solely responsible for payment of all applicable taxes, statutory registrations, legal compliances, and reporting obligations. HealthcareNow shall not be responsible for any taxes except its own income tax liabilities.

3.4. Any subscription fees charged by HealthcareNow for the Services may be paid online through the payment facilities provided on the Website, which require support from third-party payment processors. HealthcareNow shall not be liable for any loss or damage caused during online payment processing, as such third parties operate beyond its control. Fees may also be paid offline, either collected personally from the User or Third Party Service Providers, or mailed to HealthcareNow Private Limited, Hyderabad, Telangana, India.

3.5. All fees are exclusive of applicable taxes.

3.6. HealthcareNow reserves the right to revise or modify the fee structure at any time by publishing the updated details on the Website, and such publication shall constitute valid and accepted communication

3.7. For payment processing, HealthcareNow may require Users or Third Party Service Providers to provide bank account details, credit card information, or other financial data. Users are advised to refer to the Privacy Policy to understand how HealthcareNow handles and protects such confidential information.

3.8. Available payment methods are PhonePe, BHIM UPI, and GooglePay; all debit and credit cards; Net banking and cash on delivery for offline payments.

3.9. No additional payment charges are levied.

3.10. Contact details of payment service providers are as follows: PhonePe (https://www.phonepe.com/contact-us/), BHIM UPI (https://www.bhimupi.org.in/get-touch), and GooglePay (https://support.google.com/pay/india/gethelp).

3.11. All payment methods are secured through API integration.

3.12. Charge-back options are not available.

4.1. These Terms of Use, along with all other HealthcareNow policies, are subject to modification at any time. HealthcareNow reserves the right to amend, update, or change these Terms and related policies by posting the revised versions on the Platform. It is your responsibility to regularly review the Terms of Use and other applicable policies to remain informed of any updates. While HealthcareNow may choose to notify you of such changes for your reference, you are solely responsible for keeping yourself updated. Your continued access to or use of the Platform and Services after any modifications have been posted constitutes your acceptance of the revised Terms of Use and related policies.

4.2. By agreeing to these Terms of Use, you also agree to be bound by all other applicable terms, conditions, and HealthcareNow policies, including but not limited to the Cancellation and Refund Policy and the Privacy Policy, as may be published and updated on the Platform from time to time. Subject to your compliance with these Terms, HealthcareNow grants you a personal, limited, non-exclusive, and non-transferable right to access and use the Platform.

4.3 HealthcareNow further reserves the right, at its sole discretion and without prior notice, to suspend, cancel, or discontinue any or all products or services offered through the Platform. Additionally, HealthcareNow may modify, alter, or update any content, products, or services available on the Platform at any time without prior notice.

5.1. All commercial and contractual terms relating to the products and services made available on the Website are determined and agreed exclusively between Users and the respective Merchants or Third-Party Pharmacies. These terms include, without limitation, pricing, applicable taxes, shipping charges, payment methods and timelines, delivery details (including date, time, and mode), warranties (if any), after-sales services (if any), and any other transaction-specific conditions. HealthcareNow neither determines nor influences such terms and does not endorse, control, or participate in their negotiation or acceptance. Any contract for the sale and purchase of Pharmaceutical Goods and Services listed on the Website is strictly a bilateral agreement between you and the concerned Third-Party Pharmacy or Merchant.

5.2. HealthcareNow functions solely as an intermediary technology platform that enables communication and transactions between Users, Merchants, Third-Party Pharmacies, and Delivery Partners. All products offered for sale and all related content displayed on the Website constitute third-party user-generated content and third-party offerings. HealthcareNow does not manufacture, stock, own, sell, resell, distribute, or control any products listed on the Website and does not initiate or control the transmission of any content or transaction between Users and Merchants. At no stage does HealthcareNow take possession of products or acquire any right, title, or interest in them. Ownership and title to all Pharmaceutical Goods and Services remain solely with the respective Third-Party Pharmacy offering them for sale.

5.3. The responsibility for the authenticity, quality, safety, legality, availability, and genuineness of all products and services, including Pharmaceutical Goods and Services, rests entirely with the relevant Merchant or Third-Party Pharmacy. HealthcareNow makes no representations or warranties regarding the identity, legal standing, creditworthiness, title, quality, value, or suitability of any Merchant or product offered on the Platform. The Platform does not implicitly or explicitly endorse any sale or purchase of goods or services, and HealthcareNow disclaims liability for any inaccuracies, misstatements, or omissions, whether arising from its own actions or those of third parties. Users are encouraged to independently verify the credentials and reliability of any Merchant or Third-Party Pharmacy before engaging in a transaction.

5.4. HealthcareNow does not warrant that Third-Party Pharmacies possess valid legal title or authority to sell the Pharmaceutical Goods and Services displayed on the Website. Each Third-Party Pharmacy is solely responsible for ensuring that it holds all necessary rights, licenses, approvals, and statutory authorizations under applicable laws, including the Drugs Act, Drug Rules, and the Pharmacy Act, to offer such products and services. Any claims, losses, or liabilities arising from a lack of ownership, authority, licensing, or regulatory compliance shall be borne exclusively by the concerned Third-Party Pharmacy.

5.5. HealthcareNow shall not be liable for any claims, damages, losses, delays, deficiencies, non-performance, or breach of contract arising out of or in connection with: (a) the products or services offered by Merchants or Third-Party Pharmacies; (b) agreements entered into between Users and Merchants; (c) agreements entered into between Merchants/Users and Delivery Partners; or (d) products that are unavailable, out of stock, back ordered, or incorrectly displayed as available. HealthcareNow does not guarantee that Users, Merchants, Third-Party Pharmacies, or Delivery Partners will fulfill or honor their respective obligations in any transaction concluded through the Platform. Third-Party Pharmacies are solely responsible for maintaining adequate inventory and ensuring order fulfillment.

5.6. HealthcareNow is under no obligation to mediate disputes between Users and Third-Party Pharmacies or between Merchants/Users and Delivery Partners. However, upon written request submitted after a purchase, HealthcareNow may provide relevant contact details of the concerned Third-Party Pharmacy, including its principal address, branch information, website details, and email address, to facilitate direct communication and dispute resolution. In the event of product-related complaints, HealthcareNow may notify the concerned Merchant or Third-Party Pharmacy and guide the User to the appropriate customer support channel. Similarly, in delivery-related complaints, HealthcareNow may inform the Delivery Partner and provide necessary order details to assist in resolving the issue. The responsibility for addressing and resolving such complaints remains solely with the respective Merchant, Third-Party Pharmacy, or Delivery Partner.

5.7. The Website may host and display Third-Party Content provided by Third-Party Pharmacies, including catalogues of pharmaceutical products, services, and related information. Such content—including text, images, audio, video, graphics, and other materials—is provided solely for general informational purposes and does not constitute medical advice, diagnosis, treatment, recommendation, advertisement, or promotion by HealthcareNow. HealthcareNow does not guarantee the authenticity, accuracy, completeness, or reliability of such Third-Party Content and has not independently verified the claims or effects of any Pharmaceutical Goods or Services offered for sale.

5.8. Each Third-Party Pharmacy is solely responsible for ensuring that all information and representations relating to its Pharmaceutical Goods and Services are accurate, complete, and not misleading. Users acknowledge that any reliance placed on Third-Party Content is at their own discretion and risk. HealthcareNow disclaims any liability arising from such reliance and reiterates that it merely provides a communication and facilitation platform without assuming any rights, obligations, or liabilities in respect of transactions concluded between Users and Merchants or between Merchants/Users and Delivery Partners through the Website.

6.1. The Website provides a platform through which Users may purchase certain drugs and pharmaceutical products that require a valid medical prescription issued by a registered medical practitioner (“Prescription Drugs”), which must be dispensed by a registered pharmacist. Such Prescription Drugs are offered for sale on the Website by Third-Party Pharmacies.

6.2. To place an order for Prescription Drugs, you are required to upload a clear scanned copy of a valid and legally compliant prescription on the Website or send the same via email to HealthcareNow. HealthcareNow will not process or forward any order for Prescription Drugs to the concerned Third-Party Pharmacy unless and until a valid prescription has been received. The relevant Third-Party Pharmacy shall independently review and verify the prescription submitted by you. In the event that the Third-Party Pharmacy identifies any discrepancy, inconsistency, invalidity, or non-compliance in the prescription, the order shall be cancelled immediately at its discretion.

6.3. You are further required to produce the original physical prescription at the time of delivery of the Prescription Drugs. You agree to permit the delivery agent to stamp the original prescription at the time of delivery as required under applicable regulations. Failure to provide the original prescription or refusal to allow stamping of the prescription shall result in non-delivery of the ordered medicines.

6.4. HealthcareNow shall maintain records of all prescriptions uploaded or submitted by Users in accordance with applicable laws and regulatory requirements.

7.1. You acknowledge and agree that a substitute drug for a prescribed Prescription Drug shall only be dispensed if: (a) the prescribing medical practitioner has expressly authorized substitution with an equivalent generic drug in the prescription; or (b) the prescription specifies only the salt/composition name(s) of the drug without identifying a particular brand.

7.2. In the absence of such express authorization or specification, the concerned Third-Party Pharmacy shall not dispense any substitute drug in place of the prescribed Prescription Drug.

7.1. Upon acceptance of the Offer by the concerned Third-Party Pharmacy, being a brick-and-mortar pharmacy, the Pharmaceutical Drugs and Services shall be dispensed at the premises of such Third-Party Pharmacy in accordance with the terms of your order. Where required under applicable laws, such dispensation shall occur under the direct and personal supervision of a registered pharmacist.

7.2. You agree and acknowledge that the property in, and title to, the Pharmaceutical Drugs and Services ordered by you shall transfer to you immediately upon dispensation of the Pharmaceutical Drugs and Services and the issuance of the corresponding invoice at the concerned Third-Party Pharmacy. Accordingly, the sale shall be deemed to be concluded at the premises of the concerned Third-Party Pharmacy itself.

7.2. The invoice relating to Pharmaceutical Drugs and Services that are to be delivered to you shall be issued solely by the concerned Third-Party Pharmacy (being the brick-and-mortar pharmacy) responsible for processing and fulfilling the order.

8.1. The Platform enables Users to place Orders for goods or services. Upon acceptance of such Orders by the Merchants, HealthcareNow shall, subject to these Terms and Conditions, facilitate delivery of the ordered goods or services through Delivery Partners.

8.2. HealthcareNow does not own, manufacture, sell or resell the products offered by Merchants on the Platform and does not control the Merchants or the services provided by them. The User acknowledges that any Order placed shall be subject to these Terms of Use, including but not limited to availability of products, serviceability of the delivery location, and acceptance of the Order by the Merchant and/or Delivery Partner.

8.3. As a general practice, Orders placed on the Platform and related Delivery Services are treated as confirmed upon completion of the booking process. However, after successful booking, HealthcareNow may contact the User at the telephone or mobile number provided to verify and confirm the details of the Order, the total price payable and the estimated delivery timeline. For such confirmation, the User shall be required to provide certain information, including but not limited to (i) first and last name, (ii) mobile number, and (iii) email address. It shall be the sole responsibility of the User to promptly notify us of any inaccuracies in such details.

8.4. In addition, HealthcareNow may contact the User by telephone and/or email to communicate and confirm any changes to the Order arising from availability or unavailability of items, modification of items, or price changes as informed by the Merchant. The User agrees that any such confirmation or modification shall be deemed final. HealthcareNow reserves the right not to process an Order if the User, Merchant or Delivery Partner is unreachable at the time of confirmation, in which case the provisions of the Cancellation and Refund Policy shall apply.

8.5. All payments made for Orders or Services on the Platform must be made exclusively in Indian Rupees, which is the only accepted currency for transactions within the Republic of India. The Platform does not facilitate transactions in any other currency. Payment may be made through (i) credit card, debit card or net banking; (ii) any other payment method approved by the Reserve Bank of India at the time of booking; or (iii) credit card, debit card or cash at the time of delivery, where applicable. The User acknowledges that the payment facility provided by HealthcareNow is not a banking or financial service, but merely an electronic facilitation service that enables automated online payments, payment on delivery, collection and remittance through existing authorized banking infrastructure and payment gateway networks. HealthcareNow does not act as a trustee or fiduciary in respect of any transaction or transaction price.

8.6. Users acknowledge and agree that HealthcareNow acts solely as a limited payment collection agent on behalf of the Merchant and/or Delivery Partner for the purpose of receiving payments due to them. Upon payment by the User to HealthcareNow of amounts due to the Merchant or Delivery Partner, the User’s payment obligation to such Merchant or Delivery Partner shall be deemed satisfied. HealthcareNow shall thereafter remit such amounts to the Merchant or Delivery Partner as applicable. Under no circumstances shall the User make direct payment to the Merchant for Order bookings or to the Delivery Partner for delivery services arranged through the Platform.

8.7. The User agrees to pay the total amount for the Order placed on the Platform, including product price, applicable taxes, packaging charges, delivery fees and any other applicable charges. HealthcareNow shall collect such total amount in accordance with these Terms and the pricing terms specified in the relevant product or service listing. HealthcareNow shall not be liable for any additional charges imposed by the User’s bank in connection with the payment transaction.

8.8. In connection with any Order, the User may be required to provide customary billing details such as name, billing address and credit card information either directly to HealthcareNow or to a third-party payment processor. The User authorizes HealthcareNow to collect payment by charging the provided credit card, either directly or through a third-party online payment processor, or by any other payment method made available on the Platform.

8.9. If the User is redirected to a third-party payment processor, the User may be subject to that third party’s terms and conditions and privacy practices. The User is advised to review such terms and privacy policies before using such services. Upon confirmation of the Order, the User shall receive a confirmation email summarizing the confirmed booking details.

8.10. The final tax invoice shall be issued by the Merchant and, where applicable, the Delivery Partner (if registered for tax purposes) to the User along with the Order. HealthcareNow merely collects payment on behalf of the Merchant and Delivery Partner. All applicable taxes and levies, including their rates and applicability, are determined and charged by the Merchant and Delivery Partner. HealthcareNow shall not be responsible for the correctness, legality or validity of such tax charges. Any legal issues arising in relation to taxes shall be the sole responsibility of the Merchant and/or Delivery Partner.

8.11. The prices displayed on the Platform, including packaging charges, are determined solely by the Merchant and are based on information provided by the Merchant. In rare instances, prices may change at the time of Order placement due to modification by the Merchant without prior notice. Such price changes are at the sole discretion of the Merchant and may result from factors beyond the control of HealthcareNow.

8.12. For the purpose of maintaining and enhancing the Platform and ensuring a seamless user experience, HealthcareNow may charge a nominal, non-refundable amount as “platform fees,” inclusive of applicable taxes, from the User.

8.13. In certain cases, due to technical errors, typographical mistakes or incorrect product information supplied by the Merchant, prices displayed on the Platform may be inaccurate. In such circumstances, the Merchant reserves the right to cancel the User’s Order.

8.14. The Merchant shall bear sole responsibility for any warranty or guarantee relating to the goods or services sold to the User. Under no circumstances shall HealthcareNow be responsible for such warranties or guarantees.

8.15. All transactions facilitated through the Platform are bilateral transactions between the Merchant and the User, and between the Merchant/User and the Delivery Partner. Accordingly, HealthcareNow shall not be liable for charging, collecting or depositing any taxes applicable to such transactions, except to the extent required by applicable law.

You are advised to review the Cancellation and Refund Policy for detailed terms governing cancellations and refunds in connection with your use of the Platform for availing the Services.

We provide return and refund options for products and Services ordered through the Website, subject strictly to the additional terms and conditions set out in the return, refund, cancellation and shipping charges policy (“Return and Refund Policy”). The Return and Refund Policy constitutes an integral and binding part of these Terms of Use. All Users are required to carefully read and understand the Return and Refund Policy before placing any Order or availing any Service through the Platform.

HealthcareNow provides Services through the Website as an online marketplace platform that facilitates Users in availing diagnostic tests and packages offered by independent Third-Party Labs. HealthcareNow does not conduct any diagnostic tests, collect samples, generate reports, or provide medical or laboratory services. All sample collection, testing, analysis, reporting, and patient/client management are undertaken solely by the respective Third-Party Labs. HealthcareNow does not engage with, manage, or assume responsibility for any clients or patients of Third-Party Labs and merely provides facilitation services through the Website.

Use of the Website and Services may require Third-Party Labs to procure and utilize certain third-party software. Third-Party Labs are solely responsible for obtaining appropriate licenses and rights to use such software from the relevant providers. Both Users and Third-Party Labs agree to use the Website and all materials made available therein strictly in accordance with: (a) these Terms of Use; and (b) all applicable laws, regulations, and generally accepted industry practices or guidelines in the relevant jurisdiction(s).

    a) Service Availability and Support

HealthcareNow shall provide basic support services to Third-Party Labs at no additional charge. Upgraded or enhanced support services may be provided if separately purchased. HealthcareNow will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for: (a) planned downtime; or (b) unavailability caused by circumstances beyond HealthcareNow’s reasonable control, including but not limited to Force Majeure Events. HealthcareNow shall provide the Services only in compliance with applicable laws and governmental regulations.

    b) Service Limitations

The Services may be subject to specific limitations depending on the plan subscribed to by the Third-Party Labs. Such limitations may include, without limitation - limits on disk storage space, limits on the number of API calls permitted, limits on the number of SMS communications, limits on the number of Users and any other usage-based or plan-based restrictions. All such limitations shall be specified in the applicable Third-Party Labs’ plan. The Services may provide real-time information enabling Third-Party Labs to monitor their compliance with such usage limits.

    c) Liability and Disclaimer

Notwithstanding anything to the contrary contained herein, Third-Party Labs shall be solely responsible and liable for all dealings and interactions with Users who avail diagnostic services through the Website. HealthcareNow shall bear no liability or responsibility whatsoever in relation to services provided by Third-Party Labs or diagnostic centres contacted or managed through the Website.
HealthcareNow does not guarantee and makes no representation regarding the correctness, completeness, or accuracy of any information or details provided by Users, Third-Party Labs, diagnostic centres, or any third party through the Website. The Services provided through the Website are not intended for emergency appointment purposes and must not be used as such.

    d) Suspension and Profile Management

HealthcareNow reserves the right, at its sole discretion, to suspend or restrict a User’s or Third-Party Lab’s access to or use of the Website at any time while investigating complaints, alleged violations of these Terms of Use, or for any other reason deemed appropriate by HealthcareNow.
HealthcareNow also reserves the right to edit or modify Third-Party Lab profiles to improve their suitability for package searches on the Website. If a Third-Party Lab or User identifies any incorrect information relating to them on the Website, they may either correct such information directly (where permitted) or notify HealthcareNow for rectification. HealthcareNow shall not be liable for any inaccuracies or for actions taken pursuant to such corrections.

    e) Lab Order Cancellation and Rescheduling

Any lab order pending sample collection for more than 2 hours from the time of order placement due to non-confirmation of slot by the Customer, or where the Customer is unresponsive, unreachable, or unavailable, shall be automatically cancelled by HealthcareNow.
Sample collection slots may be rescheduled by the Customer either through the HealthcareNow platform or by contacting HealthcareNow’s customer support team. Rescheduling shall be permitted up to a maximum of four (4) times within a period of fourteen (7) days from the initial slot booking date. Beyond this 7-day period, the Customer shall not be eligible for further rescheduling, and HealthcareNow reserves the right, at its sole discretion, to cancel the lab order.

1. HealthcareNow is an online health platform that offers health-related information, products, and services through digital and connected channels. Whenever the terms “your physician,” “your doctor,” “healthcare provider,” or similar expressions are used on the Website, including in these Terms of Use, they refer strictly to your personal medical practitioner with whom you have an established and mutually acknowledged doctor-patient relationship. Medical Experts associated with HealthcareNow are not your personal physician or healthcare provider.
2. No Doctor-Patient Relationship: HealthcareNow does not replace or substitute your existing relationship with your physician or healthcare provider. Any information interpreted or obtained through the Website must not be relied upon as a substitute for professional medical advice, diagnosis, evaluation, or treatment from your own doctor or qualified healthcare provider. The Website is not a platform for practicing medicine, and nothing provided through it constitutes medical practice.
3. You acknowledge that the Medical Experts empanelled with HealthcareNow function as independent contractors. The relationship between HealthcareNow and such Medical Experts is strictly that of independent contracting parties. Accordingly, HealthcareNow shall not be held directly or vicariously liable for any advice, consultation, opinion, or medical guidance provided by the Medical Experts, nor for any loss or damage arising from services availed by you from them.
4. You acknowledge that any e-prescription issued by Medical Experts may, in certain circumstances, not qualify as a valid prescription under applicable laws of India and may not be accepted by pharmacists, including Third Party Pharmacies, for dispensing medicines. If you request HealthcareNow to process an e-prescription or any prescription (whether original or scanned copy) for facilitating medicine orders, HealthcareNow shall act solely as an aggregator. It assumes no responsibility or liability for the dispensing of medicines, which shall be entirely at your own risk and the sole responsibility of the respective Third Party Pharmacy supplying the medicines.
5. The content available on the Website—including text, data, graphics, images, suggestions, guidance, responses to user queries, and other materials (“Information”)—may be provided by individuals in the medical profession. However, such provision does not create a doctor-patient relationship and does not constitute personalized medical diagnosis, treatment, or prescription. All Information is provided strictly for general informational and educational purposes and should be used accordingly.
6. HealthcareNow is intended to support, not replace, the health-related decisions and choices you make. You remain solely responsible for your healthcare decisions, ideally in consultation with your personal doctor or qualified healthcare provider. While the Website can help you access general health information and connect with doctors for in-person consultation, it cannot make medical decisions on your behalf. Medical Experts may provide general educational responses, but these are not personalized medical services.
7. Even if your personal doctor is listed on HealthcareNow, the Website must not be used to obtain personal medical advice, diagnosis, or treatment. By using the Website, you agree not to seek or rely upon it for individualized medical care. For personal medical concerns, you must contact your physician or healthcare provider directly and seek in-person consultation.
8. HealthcareNow does not recommend or endorse any specific Medical Expert, test, product, procedure, opinion, or other information mentioned on the Website. Any reliance on the Information provided is solely at your own risk. In the event of a medical emergency, you must immediately contact your nearest doctor, hospital, or relevant emergency helpline. The Services are not intended for medical emergencies, critical health conditions, or situations requiring immediate attention.
9. The Services are not provided in real-time and may not be suitable where face-to-face consultation is necessary. HealthcareNow strongly discourages delaying professional medical consultation based on information viewed or obtained on the Website. You are solely responsible for ensuring the accuracy of the information you submit while using the Services. HealthcareNow does not validate such information for correctness, content, or usability, though it may request additional information where necessary to improve service quality.
10. All opinions, statements, responses, and tele-consultations (“Consultations”) provided by Medical Experts are solely their independent views and do not represent the opinions of HealthcareNow, its affiliates, or any associated organizations or institutions. HealthcareNow does not endorse or recommend any specific tests, physicians, products, procedures, opinions, or other content provided on the Website or by its licensees.
11. The listing or inclusion of any professional, specialist, or Medical Expert on the Website or in its directories does not constitute a recommendation, endorsement, or verification of their credentials, qualifications, or abilities. Such information is provided on an “as-is” basis. HealthcareNow disclaims all express or implied warranties, including but not limited to warranties of merchantability and fitness for a particular purpose.
12. HealthcareNow, including its owners and employees, as well as Medical Experts and third-party professionals offering Services through the Website, accept no responsibility or liability for any medical, legal, financial, or other outcomes arising from the use of the Services.
13. HealthcareNow does not guarantee that the Services will meet your expectations or requirements, nor that they will be uninterrupted, timely, secure, or error-free. It is not responsible for data loss, service interruptions, transmission errors, or data corruption, including those caused by its employees.
14. The Website and Services are intended solely for personal use to support individual health decisions. Commercial use of the Website or Services is strictly prohibited.
15. The Website and its Information and Services must not be used for any unlawful purpose. You may not access or use the Website in any manner that could damage, disable, overburden, or impair its networks or systems, or interfere with others’ use. Unauthorized access, including attempting to gain access to accounts, systems, or networks, or using automated tools such as scrapers, is strictly prohibited. Using another person’s login credentials, soliciting login information from any User or Medical Expert, or engaging in any activity violating privacy, security, or fair business laws constitutes a direct breach of these Terms of Use and applicable laws.
16. Your right to use the Services is personal to you and is non-transferable.
17. You are solely responsible for your interactions and dealings with patients or Medical Experts contacted or managed through the Website. HealthcareNow assumes no liability in this regard and does not guarantee the correctness, completeness, or accuracy of any Information or details provided by Users, patients, Medical Experts, or third parties. The Services must not be used for booking emergency appointments.
18. Communications between Medical Experts and patients, whether through chat, telephone, or e-prescriptions, may be accessed by HealthcareNow for the purpose of monitoring and maintaining consultation quality.
19. HealthcareNow reserves the right, at its sole discretion, to suspend or restrict a User’s or Medical Expert’s access to the Website while investigating complaints, alleged violations of these Terms, or for any other reason. It also retains the right to edit Medical Expert profiles to improve their suitability and visibility for User searches.
20. The Services and Consultations provided through the Website are generic in nature and are not diagnostic. They must not be relied upon as a substitute for in-person medical consultation or treatment for diseases.

(i). All registration information provided by you is true, lawful, complete and accurate, and you undertake to ensure that such information remains accurate and up to date at all times.
(ii). Your use of the Platform shall be strictly for your personal use only. You shall not permit, authorize or enable any other person to use your account, including your profile or registered email address. You acknowledge that you are solely responsible for all content that is published, posted, displayed or transmitted through your account, including email communications, and for all interactions with other users. You agree to comply with all applicable local, state, national and international laws, treaties and regulations, including but not limited to those relating to data privacy, international communications and the transmission of technical or personal data.
(iii). You confirm that you own or otherwise have obtained all necessary licenses, consents, permissions and rights required for the use of any content submitted, posted, uploaded, distributed or otherwise made available by you on the Platform. You further confirm that no additional payment, authorization or consent from any third party is required for the use, distribution or exploitation of such content in accordance with these Terms of Use and the Privacy Policy. This includes, without limitation, all rights relating to trademarks, copyrights, patents, trade secrets, privacy rights, publicity rights and any other proprietary rights contained in such content.
(iv). You agree that you shall not (a) use any services provided by the Platform for any commercial purpose whatsoever, or (b) advertise, market, promote or sell any products or services, whether for profit or otherwise, or solicit any other users, including solicitations for contributions or donations, or use any public forum on the Platform for any commercial purpose. In the event that you wish to advertise any product or service, you must contact [support@HealthcareNow.in](mailto:contact@HealthcareNow.in) for prior authorization.
(v). You shall not use the Platform in any manner that is unlawful, harmful, fraudulent, abusive or otherwise detrimental to us or to any other individual or entity, as determined at our sole discretion.
(vi). You shall not post, submit, upload, distribute, transmit or otherwise make available any software, file or program that contains viruses, malware or any other harmful components, or that may damage, disable, overburden, impair or interfere with the operation of the Platform, any connected network, or any person’s use or enjoyment of the Platform.
(vii). You shall not use another person’s username, password or account information, nor shall you use another person’s name, likeness, voice, image or photograph. You shall not impersonate any individual or entity, or falsely represent your identity or affiliation with any person or entity.
(viii). You shall not engage in any antisocial, disruptive or destructive conduct, including but not limited to “flaming,” “spamming,” “flooding,” “trolling,” or “griefing,” as those terms are generally understood in the context of internet usage.
(ix). You shall not discriminate against any healthcare providers, Users or Delivery Partners on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic protected under applicable law. Any credible evidence of such discrimination, including refusal to provide or receive goods or services based on any of the above factors, whether alone or in combination with any other factor, shall result in immediate termination of your access to the Platform. You shall have no claim against us, and we shall bear no liability, for any termination undertaken in such circumstances.
(x). You shall not delete, alter, modify or tamper with any content on the Platform that you do not own or do not have express authorization to modify. This includes, without limitation, legal notices, disclaimers, copyright notices, trademark symbols, logos, proprietary notices, or any part of the Platform software. You shall not modify or interfere with any equipment, network or system on which the Platform is stored, or any third-party equipment or network associated with the Platform.
(xi). You shall not host, display, upload, download, modify, publish, transmit, update, share or otherwise make available any information that:
  (1) belongs to another person and in respect of which you have no legal right;
  (2) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, slanderous, criminally inciting, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, encouraging money laundering or gambling, or otherwise unlawful in any manner, including unlawful threats or harassment, and including any indecent representation of women as defined under applicable laws;
  (3) is misleading, deceptive or misrepresentative in any manner;
  (4) is patently offensive to the online community, including sexually explicit content or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm against any group or individual;
  (5) harasses or advocates harassment of another person;
  (6) involves the transmission of junk mail, chain letters, unsolicited mass mailing or spamming;
  (7) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
  (8) infringes upon or violates the rights of any third party, including intellectual property rights, privacy rights (including unauthorized disclosure of personal information such as name, email address, physical address or phone number) or publicity rights;
  (9) promotes unauthorized or illegal copies of copyrighted works, including pirated software, pirated music, or information intended to circumvent copy-protection measures;
  (10) contains restricted or password-only access pages, hidden pages or images not properly linked to or accessible from another public page;
  (11) exploits individuals in a sexual, violent or otherwise inappropriate manner, or solicits personal information from any person unlawfully;
  (12) provides instructional material relating to illegal activities, including manufacturing or purchasing illegal weapons, invading privacy, or creating computer viruses;
  (13) contains videos, photographs or images of another person, whether a minor or adult, without proper authorization;
  (14) attempts to gain unauthorized access to, or exceeds authorized access to, the Platform, user accounts, profiles, communities or other areas, or solicits passwords or personal identifying information for commercial or unlawful purposes;
  (15) engages in commercial activities or sales activities without our prior written consent, including contests, sweepstakes, barter arrangements, advertising, pyramid schemes, or buying or selling products related to the Platform. “Prior written consent” means a written communication from HealthcareNow’s Legal Department expressly granting authorization for the requested activity;
  (16) solicits or promotes gambling, or engages in gambling activities that are or may be considered illegal;
  (17) interferes with another user’s use and enjoyment of the Platform or similar services;
  (18) refers to any website or URL that contains material inappropriate for the Platform or that violates these Terms of Use;
  (19) harms minors in any manner whatsoever;
  (20) infringes any patent, trademark, copyright, trade secret, publicity right or privacy right, or involves fraudulent activities or the sale of counterfeit or stolen products;
  (21) violates any law currently in force;
  (22) deceives or misleads users regarding the origin of messages or communicates information that is grossly offensive or menacing;
  (23) impersonates another person;
  (24) contains software viruses, malicious code, trojan horses, worms, time bombs, cancelbots, easter eggs or other harmful programming designed to interrupt, destroy, limit or interfere with any computer resource, system, data or personal information;
  (25) threatens the unity, integrity, defence, security or sovereignty of India, public order, friendly relations with foreign states, or incites criminal offences or obstructs investigations;
  (26) is false, inaccurate or misleading;
  (27) directly or indirectly offers, attempts to offer, trades or attempts to trade in any item or service whose dealing is prohibited or restricted under any applicable law, rule or regulation; or
  (28) creates liability for us or causes us to lose, in whole or in part, the services of our internet service providers or other suppliers.
(xii). You shall not use any automated means, including but not limited to deep-linking, page-scraping, robots, spiders, algorithms or similar methodologies, whether automated or manual, to access, copy, monitor or reproduce any part of the Platform or its content, or to circumvent its navigational structure, or to obtain materials or information not intentionally made available through the Platform. We reserve the right to prohibit such activities.
(xiii). You shall not attempt to gain unauthorized access to any portion of the Platform or any systems, servers or networks connected to the Platform, or to any services offered through the Platform, by hacking, password mining or any other unlawful means.
(xiv). You shall not probe, scan or test the vulnerability of the Platform or any connected network, nor breach or attempt to breach security or authentication measures. You shall not reverse look-up, trace or attempt to trace any information relating to other users or accounts not owned by you, nor exploit the Platform to reveal personal information of others beyond what is lawfully provided through the Platform.
(xv). You shall not make any negative, defamatory or denigrating statements about us, our brand name, domain name, including ‘HealthcareNow’, or engage in any conduct that may tarnish or dilute the image, reputation, goodwill, trademarks or service marks of HealthcareNow or any Merchant on the Platform. You shall not impose any unreasonable or disproportionate load on the Platform’s infrastructure or systems.
(xvi). You agree not to use any device, software or process to interfere, or attempt to interfere, with the proper functioning of the Platform or any transaction conducted on the Platform, or with any other user’s use of the Platform.
(xvii). You shall not forge headers or manipulate identifiers to disguise the origin of any message sent through the Platform. You shall not falsely claim to represent any individual or entity, nor impersonate any person.
(xviii). You shall not use the Platform or its content for any unlawful purpose or any purpose prohibited under these Terms of Use, or to solicit the performance of any illegal activity or activity that infringes our rights or the rights of others.
(xix). You shall at all times comply fully with all applicable laws and regulations, including but not limited to (a) the Information Technology Act, 2000 and related rules; (b) all applicable domestic laws, including exchange control regulations; and (c) all relevant international laws, foreign exchange regulations, tax laws including GST, income tax, customs duties and local levies, in connection with your use of the Platform and any listing, purchase, solicitation or sale of products or services. You shall not engage in any transaction involving items or services prohibited under applicable law.
(xx). You grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free and sub-licensable right to use, reproduce, distribute, modify and otherwise exercise any copyright, publicity, database or other rights you hold in the information provided by you, in any media now known or later developed, for the purposes permitted under these Terms.
(xxi). You shall not advertise to, or solicit other users of the Platform to buy or sell products or services, including those related to the Platform, without prior authorization. You shall not transmit chain letters, unsolicited commercial communications or junk emails to other users via the Platform.
(xxii). It is a violation of these Terms to use information obtained from the Platform to harass, abuse, harm, contact, advertise to, solicit or sell to any person without our prior explicit consent. We reserve the right to limit the number of messages or emails sent by a user within a 24-hour period at our sole discretion. You acknowledge and agree that we may disclose any information, including user identity, to comply with applicable laws, regulations, governmental requests, court orders or subpoenas, or in connection with investigations of unlawful activities. You expressly authorize us to disclose information about you to law enforcement or government authorities as deemed necessary for the investigation or prevention of crimes, particularly those involving personal injury.
We reserve the right, but not the obligation, to monitor content posted on the Platform and to remove or edit any content that violates or is alleged to violate applicable law or these Terms. Notwithstanding the foregoing, you remain solely responsible for all materials posted by you, including private messages. Such content does not necessarily reflect our views. We shall not be liable for any claims, damages or losses arising from content posted on the Platform. You represent and warrant that you have all necessary rights to the content you provide and that it does not infringe third-party rights or contain unlawful material. Any correspondence or transactions between you and advertisers found on or through the Platform, including payment, delivery, warranties or representations, are solely between you and such advertiser. We shall not be liable for any loss or damage arising from such dealings or from the presence of advertisers on the Platform. You acknowledge that other users, including unauthorized users or hackers, may post offensive or obscene material on the Platform, and that you may be exposed to such material. You further acknowledge that personal information disclosed by you may be obtained and misused by others, and that we are not responsible for such unauthorized use. HealthcareNow reserves the right to take appropriate action and seek damages arising from your involvement, whether directly or indirectly, intentionally or unintentionally, in any Denial of Service (DoS), Distributed Denial of Service (DDoS), hacking activities or penetration testing attempts conducted without our prior written consent or a legally binding agreement.