HealthcareNow Private Limited, a company incorporated under the Companies Act, 2018 having its registered office at Pearl 405, Srisairam Manor, Pragathi nagar, Yousufguda, Hyderabad, Telangana - 500045, here in after the “the Company”, (“us”, “we” or “our”) values your privacy and is committed to ensuring that your privacy is protected and that you are aware of how your information is being used. The purpose of this privacy policy (“Privacy Policy”) is to describe how the Company collects, uses, maintains and shares information about you (“User” or “you”).
Please read and understand this Privacy Policy carefully. Your use or access of the Services (as defined below), shall constitute your agreement to this Privacy Policy. If you do not agree with our policies and our practices as described herein, do not use the Services offered by the Company.
BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO
(I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND
(II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.
This Privacy Policy states the following:
• The type of information collected from the Users, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or Information (as defined in paragraph 2 below) relating to an individual;
• The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
• How and to whom HealthcareNow will disclose such information.
2.COLLECTION OF PERSONAL INFORMATION
Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by Healthcare now. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
• contact data (such as your email address and phone number);
• demographic data (such as your gender, your date of birth and your pin code);
• data regarding your usage of the services and history of the appointments made by or with you through the use of Services;
• insurance data (such as your insurance carrier and insurance plan);
• other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters) including any images and other documents/files.
The information collected from you by HealthcareNow may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.
“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
• passwords;
• financial information such as bank accounts, credit and debit card details or other payment instrument details;
• physical, physiological and mental health condition;
• sexual orientation;
• medical records and history;
• biometric information;
• visitor details as provided at the time of registration or thereafter; and
• call data records.
Healthcarenow will be free to use, collect and disclose information that is freely available in the public domain without your consent.
Types of Information being collected
We may collect the following types of from you in a variety of ways (both directly and indirectly), including, but not limited to, when you visit our website or mobile application, register on the site or mobile application, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our website or mobile application.
Personally Identifiable Information
Users may be asked for Personally Identifiable Information as appropriate, which includes, but is not limited to, the Users name, email address, residential address and phone number
Sensitive Personal Information
Users may be asked to provide Sensitive Personal Information, which include but are not limited to financial information such as preferred banking channels, payment methods, card details and diagnostic reports and other medical information
Non-personally identifiable information
We may collect non-personal identification information about Users whenever they use our Services. Non-personal identification information may include the browser name, the type of computer or other device and technical information about Users, means of connection to our website or mobile application, such as the operating system and the internet service providers utilized and other similar information.
Web browser cookies
We may use "coo kies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information . You may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some features/ functionalities of the website may not function properly.
Purpose of collection of information from Users and how we use such information
We may collect and use Users personal information for the following purposes:
• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our website or mobile application.
• To improve our website and mobile application: We may use feedback you provide to improve our products and services.
• To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other website or mobile application feature: To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails: We may use the email address to send User information and updates. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our website or mobile application.
