HealthcareNow Private Limited, a company incorporated under the Companies Act, 2018 having its registered office at Pearl 405, Srisairam Manor, Pragathi nagar, Yousufguda, Hyderabad, Telangana - 500045, here in after the “the Company”, (“us”, “we” or “our”) values your privacy and is committed to ensuring that your privacy is protected and that you are aware of how your information is being used. The purpose of this privacy policy (“Privacy Policy”) is to describe how the Company collects, uses, maintains and shares information about you (“User” or “you”).
Please read and understand this Privacy Policy carefully. Your use or access of the Services (as defined below), shall constitute your agreement to this Privacy Policy. If you do not agree with this Privacy Policy or the practices described in it, please do not use the services or provide us with any of your information.
By using the services or by otherwise giving us your information, you will be deemed to have read, understood and agreed to the practices and policies outlined in this privacy policy and agree to be bound by the privacy policy. You hereby consent to our collection, use and sharing, disclosure of your information as described in this privacy policy. We may, at our sole discretion, update, revise, add to, or remove parts of this Privacy Policy at any time. Any changes will be published on this page, and if the updates are significant, we will take reasonable steps to inform you, such as by displaying a prominent notice on the platform. Your continued use of the Services after these updates will indicate your acceptance of the revised Policy.
If you use the services on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorised by such individual or entity to
(i) accept this privacy policy on such individual’s or entity’s behalf, and
(ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this privacy policy.
This Privacy Policy states the following:
• The type of information collected from the Users, including Personal Information (as defined in paragraph below) and Sensitive Personal Data or Information (as defined in paragraph below) relating to an individual;
• The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
• How and to whom HealthcareNow will disclose such information.
COLLECTION OF PERSONAL INFORMATION
Generally, some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by HealthcareNow . Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
• contact data (such as your email address and phone number);
• demographic data (such as your gender, your date of birth and your pin code);
• data regarding your usage of the services and history of the appointments made by or with you through the use of Services;
• insurance data (such as your insurance carrier and insurance plan);
• other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters) including any images and other documents/files.
The information collected from you by HealthcareNow may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.
“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
• passwords;
• financial information such as bank accounts, credit and debit card details or other payment instrument details;
• physical, physiological and mental health condition;
• sexual orientation;
• medical records and history;
• biometric information;
• visitor details as provided at the time of registration or thereafter; and
• call data records.
Types of Information being collected
We may collect the following types of from you in a variety of ways (both directly and indirectly), including, but not limited to, when you visit our website or mobile application, register on the site or mobile application, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our website or mobile application.
• Personally Identifiable Information: Users may be asked for Personally Identifiable Information as appropriate, which includes, but is not limited to, the Users name, email address, residential address and phone number
• Sensitive Personal Information
• Your location information: Our applications collect real time information about your device location as permitted by you
• Financial and Medical Information: With your consent, we may collect sensitive details such as payment methods, banking information, prescriptions, and other health-related records
• Usage information: Whenever you use our services, we collect information like location data, trafic data, logs, communication data and other resource that you access or use through our services
• Device & Technical Information: We may collect details about your device, including hardware model, operating system, browser type, IP address, mobile network, installed applications, and unique device identifiers.
• Transactional Information: Information related to purchases, bookings, or orders, including contact details, billing information (stored securely), and transaction history.
• User Content & Communication: Information you provide through reviews, ratings, comments, survey responses, and communications with us or other users/service providers.
• Publicly Shared Information: Any content you post publicly (such as reviews or comments) may be visible to others and shared further at your own risk.
• Non-personally identifiable information: We may collect non-personal identification information about Users whenever they use our Services. Non-personal identification information may include the browser name, the type of computer or other device and technical information about Users, means of connection to our website or mobile application, such as the operating system and the internet service providers utilized and other similar information.
• Web browser cookies: We may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information . You may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some features/ functionalities of the website may not function properly.
• Stored Data Access: With your permission, we may access metadata or files stored on your device to improve service functionality.
• Third-Party Information: We may collect information through third-party services such as social login providers or analytics tools.
• Call Records: We may record or maintain logs of calls for service, support, and operational purposes.
• Additional Information: We may collect optional information through surveys, promotions, or future features to enhance and personalize our services.
Note: Some services may be accessed without registration; however, full functionality requires account creation. We do not knowingly collect personal information from children.
Purpose of collection of information from Users and how we use such information
We may collect and use Users personal information for the following purposes:
• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our website or mobile application.
• To improve our website and mobile application: We may use feedback you provide to improve our products and services.
• To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other website or mobile application feature: To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails: We may use the email address to send User information and updates. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our website or mobile application.
• To provide healthcare services: To facilitate doctor appointment bookings, online consultations, medicine ordering and delivery, diagnostic and lab services, access to reports, and home sample collection through trained phlebotomists.
• To communicate with users: To send appointment confirmations, reminders, reports, service updates, responses to inquiries, promotional communications, and important policy or account-related notifications. Users may opt out of promotional communications at any time.
• For operational, legal, and security purposes: To manage user accounts, verify identity, prevent fraud and misuse, maintain platform security, enforce policies, resolve disputes, and comply with legal and regulatory obligations.
Disclosure and transfer of your personal information:
1. We may need to disclose/ transfer User’s Personal Information to the following third parties for the purposes mentioned in this Privacy Policy and the Terms of Use:
• i. To other service providers appointed by us for the purpose of carrying out services on HealthcareNow ’s behalf under contract. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the Personal Information collected in connection with the provision of these services in accordance with their own privacy policies.
• ii. If otherwise required by an order under any law for the time being in force including in response to enquiries by Government agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
2. We make all User Information accessible to its employees and data processors only on a need-to-know basis. All our employees and data processors, who have access to, and are associated with the processing of User Information, are obliged to respect its confidentiality.
3. We may also disclose or transfer the User Information, to another third party as part of reorganization or a sale of the assets or business of our corporation division or company. Any third party to which we transfers or sells its assets will have the right to continue to use the Personal Information and/ or other information that a User provide to us.
Confidentiality, Security Practices, and Retention of Information
At HealthcareNow , we adopt reasonable technical, operational, managerial, and physical security measures to protect Personal Information in our possession from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Personal Information is primarily maintained in electronic form on our systems and the systems of authorized employees, and may also be converted into physical form when required. While we takes reasonable precautions to safeguard user data both online and offline, users acknowledge that transmission of information over the internet is not completely secure. Accordingly, We are not be responsible for any interception, unauthorized access, hacking, data breach, computer crash, encryption failure, poor internet or telephone services, governmental actions, or other events beyond its reasonable control, including actions of third parties outside the scope of HealthcareNow ’s agreements.
We may retain, process, and share relevant records with authorized healthcare professionals and patients for providing services and fulfilling legitimate healthcare purposes.
We retains Personal Information only for as long as necessary to full fill the purposes for which it was collected or as required under applicable law. We may also retain anonymized or aggregated information for analytics, service improvement, research, operational efficiency, and other lawful business purposes.
Contact Us
Grievance Officer/Nodal Officer
In accordance with (1) the Information Technology Act, 2000 and the rules framed thereunder, and (2) the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer/Nodal Officer are provided below:
Ravivardhan Reddy yeluguri
HealthcareNow PrivateLimited
Registered Office: Pearl 405, Srisai Ram Manor, Pragathi nagar, Yousufguda, Hyderabad - 500045
Phone: +91 - 9160202021
send email to support@healthcarenow or click on
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Working Hours: Monday to Friday (9:00 AM – 06:00 PM)
Further, please note that the HealthcareNow Platform stores your data with the Google cloud platform provided by Google Inc., which may store this data on their servers located outside of India. Google cloud platform has security measures in place to protect the loss, misuse and alteration of the information, details of which are available at https://cloud.google.com/. The privacy policy adopted by Google cloud platform are detailed in https://policies.google.com/privacy. In the event you have questions or concerns about the security measures adopted by Google cloud platform, you can contact their data protection / privacy team / legal team or designated the grievance officer at these organisations, whose contact details are available in its privacy policy, or can also write to our Grievance Officer at the address provided above.
