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Frequently Asked Questions

  • What is offline application access?

    Offline Application access refers to creating appointments, lab tests and pharma orders using offline clinic management software without the requirement of an active internet connection. Using offline clinic management software (Elix) features is crucial for most healthcare providers in India. It is due to the lack of connectivity in rural areas. Many healthcare organizations can’t access the internet during load shedding. Long hours of a power cut makes it impossible to bill without offline access. So they must have the best desktop-based clinic management software (Elix) for Windows or Mac or Linux like HealthcareNow. Using the HealthcareNow clinic management app (Elix) makes it easier for them to create appointments, lab tests and pharma orders without internet access. The customers don’t have to wait due to internet connectivity issues. HealthcareNow ensures that the data is safe by helping businesses enable automatic data backups.

  • What are mobile app usage advantages for healthcare providers?

    Doctors can manage & monitor billing and clinical data or securely access reports using our dedicated mobile apps. The following features are available on Mobile App

    1. Control patient free visits misuse by checking them in mobile and there is no need maintain appointment registry book.
    2. Discount, Lab test approval notifications so that paper prints can be avoided.
    3. Check daily collection report and other reports with out taking any print outs.
    4. Closely monitor all departments( Front office, billing, lab , pharmacy etc) billing activities.
    5. Take prescription photo and attach with appointment so that it can be viewed as part of patient EMR.

  • What is minimum system configuration required to run desktop application?

    We recommend to have 4CPU, 8 GB machine and Operating system can be either Windows or MAC or Linux. Our application will support Microsoft edge, Google Chrome, Apple Safari and Mozilla Firefox browsers.

  • Do you have cloud-based clinic management software?

    Yes. We have cloud-based clinic management software(Elix). You can Sign up on the website and you will get 30-day Free Trial automatically. No payment or credit card details required for Sign up or Free trial. A demo expert will connect with you for a Full Product Demo. You can book your Free Demo here. You can register to cloud application from here

  • How to connect mobile device with desktop application ?

    If your healthcare organization has WIFI broadband, make sure that mobile and desktop systems are connected to it. If you don't WIFI broadband, First you should enable personal hotspot on your mobile device. Second You should select mobile hotspot name from WIFI list on the desktop and connect to it. Once desktop is connected to mobile hotspot/WIFI broadband, you can now open HealthcareNow clinic app on your mobile to access data.

  • Can I switch plans?

    Yes. You can go to subscription page under user links and follow steps to switch new plan. You can make changes to your plan whenever you need to.

  • How do I view and manage my subscription & payment receipts?

    You can view your account's subscription, your other paid features and products, and your next billing date in your account's subscription page. You can access your payment history in the subscription page. Click here to learn more.

  • How can I unlock or renew my account once the account is inactive?

    You can unlock the paid features on your account by renewing the subscription through renew link in your account's subscription page. Click here to learn more.

  • What types of payment do you accept?

    We accept payment via UPI, Netbanking, Rupay, Visa, MasterCard and American Express.

  • How much time will the transition take?

    How quickly you switch to Elix product depends on your clinic priorities, the services you’re using and how quickly you can access the required data. With HealthcareNow, some customers can be up and running within 10 mins, while others choose to make the transition over two days. Regardless, a well-done transition should never disrupt your clinic process.

  • Your data is 100% safe with the “Auto backup” functionality of this best clinic software. This clinic management software backs up your business data automatically to your personal local drive or Google Drive at set intervals and keeps your updated business data safe at all times so that you can retrieve them when you need.

  • We provide Free online Demo, Free online Training, and Free online Support to our customers. We also have a knowledge base and videos available Free of cost. You can book your free demo here. You will charged for offline Demo & Training. Charges will be vary depending location and number of days.

  • We take data privacy and data security very seriously. Our Privacy Policy has been carefully crafted. We make sure we don't break the trust of our customers anytime. You can read Privacy Policy here

  • You can contact our Unlimited and Free support via call on 9160202021 or WhatsApp 9160202025 or send email to support@healthcarenow or click on send email.

  • Since this product is desktop-based software, upgrades gets notified in What's New section and You can find the latest new features in that page. You need to update the software manually. We keep on introducing new features based on feedback from doctors across India.