Business Partner Terms and Conditions - Online Platform Services

These Business Partner Terms and Conditions (“Terms”) shall be applicable to each such Business Partner who avails HealthcareNow Online Platform Services (defined hereinafter) for its Customers (as defined hereinafter) being enabled/provided by HealthcareNow private Limited (a company incorporated under the Companies Act, 2013, with its registered office at Pearl 405, Sri Sairam Manor, Pragathi Nagar, Yousufguda, Hyderabad, Telangana - 500045).

Wherever the context so requires ‘Business Partner/Client/You/Your’ shall mean any natural or legal person who has registered as a Client with HealthcareNow and who has accepted these Terms. The term “We”, “Us”, “Our”, HealthcareNow, “Company” shall mean HealthcareNow Limited. HealthcareNow and “Client” are hereinafter individually referred to as “Party” and collectively as “Parties” as the context may so require. Unless it be repugnant to the context or meaning hereof each Party shall be deemed to mean and include its successors-in-interest and permitted assigns.

By mere integration with HealthcareNow Business Partner Platform (as defined herein) and usage of Online Platform Services,You shall be contracting with the HealthcareNow and these Terms along with other policies/guidelines, as may be made applicable by the Company from time to time (“Company Policies”), shall constitute Your binding obligations towards the Company and shall be collectively referred to as “Terms” between You and the Company. By accepting these Terms, You also accept and agree to be bound by the Company Policies and hereby give Your express consent to abide by these covenants.

1.1. "Acceptance" shall mean any entity which directly or indirectly controls, is controlled by, or is under common control with the subject entity. "Control" for the purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.

1.2. “Agreement” means this Master Subscription Agreement, including the Service Level Agreement, Data Processing Agreement, Security Agreement, and any other exhibits, addenda, or attachments hereto, and any fully executed Onboarding Form.

1.3. "Applicable Law(s)" shall mean and include any law, statute, ordinance, rule, regulation, guideline, policy, or other pronouncement having the effect of a law in India, is in effect or which may come into effect on a future date.

1.4. "Payment collection fee" means the amount payable by the Business Partner to HealthcareNow, being a % of Order/Service Value including taxes less any charge not levied by Business Partner but collected by HealthcareNow, as set out during Business partner onboarding form.

1.5. "Service fee" means the amount payable by the Business Partner to HealthcareNow, being a % of Order/Service Value or fixed value per Order/Service including taxes less any charge not levied by Business Partner but collected by HealthcareNow, as set out during Business partner onboarding form.

1.6. "Onboarding form" means the Business Partner Onboarding Form for Online Platform Services executed by the Business Partner.

1.7. "Execution Date" means the date of execution of Onboarding Form.

1.8. "Bank Account” shall mean Client’s bank account to which Net Order/Service Value will be credited on weekly basis as per the detailed in Schedule I of the Terms.

1.8. "Healthcare providers" shall mean third-party independent healthcare facilities or professionals including licensed pharmacies, diagnostic centers, hospitals, clinics, and registered medical practitioners who registered on HealthcareNow BP Platform to provide healthcare services to customer(s).

1.9. "Client(s)" or "you" or "yours" or "yourself" means Users on the Platform may browse, select, receive and dispatch medicine orders (“Orders”) for medicines or process and generate reports for online lab test orders for lab tests listed by third-party healthcare providers or accept online appointments including licensed pharmacies, diagnostic laboratories, hospitals, clinics, and registered medical practitioners (collectively, “healthcare providers”). The Services may also be made available through promotional mechanisms such as discount coupons and vouchers redeemable against goods or services offered by the relevant third-party service providers.

1.10. “Employee(s)” or “Worker” means employees, consultants, contingent workers, independent contractors, and retirees of Subscriber and its Affiliates, whether actively employed or terminated, whose business record(s) are or may be managed by the Service and for whom a subscription to the Service has been purchased in an Onboarding Form.

1.11. "BP Platform” shall mean the web and mobile application developed by HealthcareNow for the purpose of connecting the Customers(s) with the Business Partner(s) to undertake the Online appointment bookings, Online medicine delivery and Online lab test booking . It shall also include for all purposes the mobile interface or web application provided to the clients(s) to undertake health care Services.

1.12. "Customer(s)" means Users on the HealthcareNow Platform may browse, select, and place medicine orders (“Orders”) for medicines or lab test bookings for lab tests listed by third-party healthcare providers or book online appointments with registered medical practitioners, licensed pharmacies, diagnostic laboratories, hospitals and clinics (collectively, “healthcare providers”). These Services may also be made available through promotional mechanisms such as discount coupons and vouchers redeemable against goods or services offered by the relevant third-party service providers.

1.13. "Customer Application” means mobile application through which customers may browse, select, and place medicine orders (“Orders”) for medicines or book lab tests or book online appointments or book video consultation.

1.14 "Online Platform Services” shall mean the services provided by HealthcareNow that facilitates transactions between clients and Customers as per the detailed in schedule IV of terms. Through the Platform, Customers may access a range of healthcare-related offerings, including: (i) online purchase of pharmaceutical products from third-party pharmacies (“Third Party Pharmacies”); (ii) diagnostic and laboratory services from third-party diagnostic centres (“Third Party Labs”); (iii) doctor appointments, online consultations, and second opinions from independent third-party doctors (“Medical Experts”); and (iv) online advertising and marketing services from third-party sponsors (“Third Party Advertisers”) (v) Delivery services to delivery medicines from pharmacy store to customer (vi) Home Sample collection services to pick samples from customer and deposit them at dignostic center (vii) Support services.

1.15. “Delivery Partner(s)” shall mean independent entrepreneurs who agree to provide Delivery Services to HealthcareNow and the Customer(s) as per the T&Cs contained hereunder in exchange for a delivery charges. They have the flexibility to determine their working hours, and HealthcareNow does not exercise control over their operations. No relationship of agency, employment, or principal-and-agent exists between HealthcareNow and any Delivery Partner.

1.16.“Delivery Services” shall mean the services provided by any of the Delivery Partner(s) for collecting and delivering the medicines ordered by the Customer(s) from the Pharmacy(s).

1.17. “Delivery Charge(s)” shall mean the service fee charged by the Delivery Partner(s) for providing the Delivery Services (as defined below) and shall include any additional amounts (whether charged as surge or by such other name) charged by the Delivery Partner(s) for providing Delivery Services during rain, high demand period, late night, adverse weather conditions or such conditions as may be decided from time to time. The Delivery Partner Fee(s) shall be communicated to the Delivery Partner(s) through HealthcareNow delivery Partner Platform.

1.18. “Phlebotomist(s)” shall mean the individuals who agree to provide Sample Collection Services to HealthcareNow and the Customer(s) as per the T&Cs contained hereunder in exchange of sample collection charges. They have the flexibility to determine their working hours, and HealthcareNow does not exercise control over their operations. No relationship of agency, employment, or principal-and-agent exists between HealthcareNow and any Phlebotomist.

1.19.“Sample Collection Services” shall mean the services provided by any of the Phlebotomist(s) for collecting and delivering the lab test samples collected from the Customer(s) to the Diagnostic center(s).

1.20. “Sample Collection Charge(s)” shall mean the service fee charged by the Phlebotomist(s) for providing the Sample Collection Services (as defined below) and shall include any additional amounts (whether charged as surge or by such other name) charged by the Phlebotomist(s) for providing Sample Collection Services during rain, high demand period, late night, adverse weather conditions or such conditions as may be decided from time to time. The Phlebotomist Fee(s) shall be communicated to the Phlebotomist(s) through Phleb Platform.

1.21. "Electronic Payment Mechanism" means the online and mobile based payment mechanisms including the third party payment gateways, credit card/debit card/net banking transfer and/or e-wallets and/ or HealthcareNow credits that are available on the Platform for the purposes of facilitating the payment of the Order/Service Value by the Customer.

1.22. "Gross Sales" means the gross amount charged by the Business Partner to any Customer that is attributable to any Order/Service placed through HealthcareNow's Platform including all applicable taxes less discounts being offered by the Business Partner on HealthcareNow’s Platform (if any).

1.23. "Net Sales" means the Gross Sales less applicable taxes charged by the Business Partner, sample collection charges and delivery charge and any similar charges levied by the Business Partner (if any);

1.24. "Information" means the information set out and provided along with the Onboarding Form and includes any information which is supplied by the Business Partner to HealthcareNow under these Terms such as Business Partner’s name, establishment name, logo, the drug items and its respective images, the price lists, healthcare facility opening hours operated by the Business Partner, rates at which taxes are charged by the Business Partner to the Customer, specific information the Business Partner is under an obligation to supply to HealthcareNow (a) immediately on the Execution Date; or (b) within 1 (one) day from any change in such information.

1.25. "Order" means the placement of an Medicine Order by the Customer with the Business Partner for the purchase of any medicines via the Platform.

1.26. "Service" means the placement of an Service Request by the Customer with the Business Partner for the lab test bookings or appointment bookings via the Platform.

1.27. "Order/Service Value" means the amount which is payable by the Customer upon placement of an Order/Service with the Business Partner on the Platform for the Medicines or Services.

1.28. "Net Order/Service Value" means Order/Service Value received, less the Payment collection fee, Service fee and any other additional amount, charges etc. that are due to HealthcareNow from the Business Partner under these Terms or the Onboarding Form.

1.29. “Policies” shall mean the policies and guidelines as available in the help section of the HealthcareNow BP Platform.

2.1. HealthcareNow will (a) list Business Partner’s medicines, services and the price list on the Platform; and (b) transfer to the Business Partner the amounts received from the Customers in accordance with agreed Terms set out herein..

2.2. HealthcareNow will display on the Platform, on a best effort basis, all necessary information provided by the Business Partner. However, HealthcareNow is not under any obligation to display any information until the Business Partner provides all required information and such information is in compliance with HealthcareNow’s policies and guidelines.

2.3. HealthcareNow will transmit the Orders/services placed by the Customer with the Business Partner through HealthcareNow BP platform.

2.4. HealthcareNow will redress the Customers and the Business Partner’s complaints in respect of the functioning of the BP Platform.

2.5. For the avoidance of doubt it is hereby expressly clarified that HealthcareNow is only responsible for providing (i) a Platform to the Business Partner to list, offer and sell the medicines/Products/Services to the Customers and/or (ii) Logistics Services. HealthcareNow will not be responsible or liable for (i) the quality of the medicines/Products/Services listed and advertised on the Platform; and/or (ii) the processing of the Orders/Services which have been placed by the Customers with the Business Partner on the Platform; and/or (iii) any delay in preparation of the Order by Business Partner; and/or (iv) any delay in serving the services by Business Partner.

2.6. HealthcareNow may suspend the Business Partner’s account if the Business Partner is found non-compliant with the Drugs and Cosmetic Act, 1940 (“Drugs Act”) and the rules, regulations, licenses, standards and guidelines issued thereunder from time to time.

2.7. HealthcareNow shall only be responsible to tally the number of items ordered against the Order received. Business Partner acknowledges and agrees that HealthcareNow shall not be responsible for quality or quantity (if the packet of the Order is not tampered with during delivery) of the Order and the Business Partner shall be solely responsible for the quality and quantity of the Order.

2.8. Business Partner acknowledges and agrees that delivery will be facilitated by HealthcareNow through a Delivery Partner. Business Partner understands and agrees that HealthcareNow shall not be responsible if the Delivery Partner indulges in theft of the Order or indulges in any illegal activity or misconduct against/with the Customer(s) and / or the staff of Business Partner or indulges in any vandalism activity against the Business Partner. Please note that HealthcareNow uses its best endeavours to fulfill the Logistics Services opted by the Business Partner. HealthcareNow has no control, in any manner whatsoever, with respect to the ratings or reviews received by the Business Partner for the Logistics Services availed through HealthcareNow, as such ratings are dependent on multiple factors including but not limited to each Customer’s experience with the Business Partner and the delivery Services.

2.9. Business Partner acknowledges and agrees that Sample collection will be facilitated by HealthcareNow through a phlebotomist. Business Partner understands and agrees that HealthcareNow shall not be responsible if the Phlebotomist indulges in any illegal activity or misconduct against/with the Customer(s) and / or the staff of Business Partner or indulges in any vandalism activity against the Business Partner. Please note that HealthcareNow uses its best endeavours to fulfill the Sample collection Services opted by the Business Partner. HealthcareNow has no control, in any manner whatsoever, with respect to the ratings or reviews received by the Business Partner for the Sample collection Services availed through HealthcareNow, as such ratings are dependent on multiple factors including but not limited to each Customer’s experience with the Business Partner and the Sample collection Services.

2.10. The Business Partner shall not hold HealthcareNow liable for any claims, raised by the Customer where the delay in handing over the Order to the Delivery Partner is solely attributable to the Business Partner and its staff.

2.11. The Business Partner shall not hold HealthcareNow liable for any claims, raised by the Customer where the delay in collecting samples from customer and submitting them at Business Partner collection point is solely attributable to the Phlebotomist and hence cannot be held liable for any sample collection delay by Phlebotomist.

2.12. HealthcareNow may at its sole discretion collect Delivery Charges charges and Delivery Surge from Customer for delivery of the Order.

2.13. HealthcareNow may at its sole discretion collect Sample Collection Charges and Collection Surge from Customer for collecting samples for lab tests.

2.14. Business Partner acknowledges and agrees that HealthcareNow is a mere facilitator in relation to the Delivery Services whereby HealthcareNow facilitates Delivery services by connecting Delivery Partner with Business Partner for delivery of Order(s) to the Customer and hence cannot be held liable for any illegal / unlawful activity of the Delivery Partner.

2.15. Business Partner acknowledges and agrees that HealthcareNow is a mere facilitator in relation to the Sample Collection Services whereby HealthcareNow facilitates Sample Collection services by connecting Phlebotomist with Business Partner for collecting samples from the Customer to Business Partner and hence cannot be held liable for any illegal / unlawful activity of the Phlebotomist.

2.16. HealthcareNow shall provide the Business Partner with a mobile application and web dashboard to check online medicine orders, online lab test bookings and online appointment bookings and process them.

3.1. The Business Partner will not discriminate while processing Orders/Services received from Customers via the BP Platform. Business Partner will not provide any preferential treatment to customers ordering/coming independently without booking from the BP platform (i.e. customers ordering/coming directly to a Business Partner).

3.2. The Business Partner will respect the dignity and diversity of Delivery Partners/Phlebotomists and accordingly will not discriminate against any Delivery Partner/Phlebotomist on the basis of Discrimination Characteristics (as defined below). The Business Partner is expected to enable provision of a secure and fearless gig work environment for the Delivery Partners/Phlebotomists including prevention and deterrence of harassment (including sexual harassment) towards Delivery Partners/Phlebotomists. For the purpose of these Terms, ‘Discrimination Characteristics’ shall mean discrimination based on race, community, religion, disability, gender, sexual orientation, gender identity, age (insofar as permitted by applicable laws to undertake the relevant gig work), genetic information, or any other legally protected status.

3.3. Business Partner shall ensure that all mandatory information pertaining to taxes, levies, and charges applicable on the Order(s) are clearly visible to the Customers on their invoice issued for any supply, as per the applicable laws. For the purpose of clarity, HealthcareNow will generate the tax invoice on the Business Partner’s behalf in accordance with the applicable GST laws and deposit the tax to the appropriate tax authorities.

3.4. Business Partner will ensure that the Information provided to HealthcareNow is current and accurate, including but not limited to the Business Partner name, address, contact telephone number, email, manager/contact person details, delivery times, opening hours, medicine(s), service(s), price lists, taxes, medicines/Products/Services Categorisation, service addresses, and other relevant information.

3.5. Business Partner shall confirm to HealthcareNow its medicines/Products/Services Categorisation. medicines/Products/Services Categorisation as confirmed by the Business Partner shall be consumed by HealthcareNow for the purpose of undertaking necessary compliance with the applicable laws. In the event of a dispute in medicines/Products/Services Categorisation, the Business Partner undertakes to make good any losses incurred by HealthcareNow on account for any mis-declaration or mis-representation of facts.

3.6. Business Partner shall ensure that it is the sole author/owner of, or otherwise controls all the content / material, including but not limited to the Business Partner’s name, establishment name, logo, medicines/Products/Services, images, marketing material, video, audio, text etc. transmitted or submitted by the Business Partner to HealthcareNow either through the BP Platform or otherwise (“Content”), or has been granted the right to use such Content from the rights holder of such Content and that it does not violate or infringe the rights of any third party or applicable laws; vii. Business Partner shall process and execute the Order(s)/Services promptly.

3.7. The Business Partner shall be obligated to turn off “Accepting Delivery/Services” feature on its BP Platform whenever the Business Partner is unable to provide medicines/Products/Services to the Customer.

3.8. Business Partner acknowledges and agrees that in the event the Customer’s experience with the Business Partner is hampered on account of acts and omissions attributable to the Business Partner, including but not limited to, frequent rejection of Order(s), HealthcareNow reserves the right to take appropriate action in accordance with its policies, which may be amended from time to time.

3.9. Business Partner hereby agrees that if it accepts the Order/Service cancellation request raised by a Customer via the BP Platform for Business Partner, it shall not be eligible to receive any Order/Service Value or amount for such cancelled Order/Service.

3.10. Business Partner shall retain proof of delivery/home sample collection for a period of 180 days from the date of delivery/home sample collection.

3.11. The Business Partner warrants that medicines provided to Customers are compliant with Indian medical standards, 2006 and the rules, regulations, licenses, standards and guidelines issued thereunder:

3.12. The Business Partner shall contact a Customer if an Order/Service cannot be processed as requested or to clarify the details of an Order, if required, post confirmation of the Order.

3.13. For the avoidance of doubt it is hereby expressly clarified that HealthcareNow is not responsible or liable to the Customer for the (a) quality of medicines/Products/Services (b) processing of the Order. The Business Partner acknowledges and agrees that it will be solely responsible and liable to the Customer for the (a) quality of the medicines/Products/Services and/or (b) processing of the Order/Service that have been placed by the Customers with it on the Platform.

3.14. The Business Partner shall ensure that the Order(s) are (a) in accordance with Order/Service placed by the Customer; and (b) appropriately packed and adequately fastened to avoid any spillage during the transportation. Business Partner understands that the Order/Service will be in transit for the period of delivery from the to the Customer and the Business Partner shall ensure that this is taken into consideration while accepting and preparing the same.

3.15. Business Partner shall address and resolve all Customer complaints received by HealthcareNow relating to the efficacy, quality or any other issues relating to the Services expeditiously within timelines prescribed by the Ministry of Consumer Affairs or any other authority from time to time. Further the Business Partner shall be solely liable and bound to take action on complaints raised by Customer pertaining to the Order(s).

3.16. Business Partner acknowledges and agrees that Business Partner shall be required to furnish a copy of its PAN Card, TAN, GSTIN, Drug license and registration certificates and other details required as per law or for provision of Services, as maybe requisitioned by HealthcareNow from time to time failing which, HealthcareNow reserves the right to delist the Business Partner from the BP Platform and / or curtail its access from the Platform.

3.17. Where Business Partner avails Delivery Services from HealthcareNow, Business Partner shall ensure that it hands over all Orders to the HealthcareNow authorized delivery personnel in a spill proof packaging.

3.18. Where Business Partner avails Sample collection Services from HealthcareNow, Business Partner shall ensure that it collects/receives all lab samples to the HealthcareNow authorized delivery personnel in a triple packaging.

3.19. The Business Partner shall comply with the applicable law on the ban of single-use plastic and shall ensure that neither single-use plastic is used in packing any Order nor is any cutlery made from single-use plastic provided with the Order. Business Partner agrees and acknowledges that HealthcareNow shall reserve a right to cancel all Orders that are packed by the Business Partner using single-use plastic and any payment made to the Delivery Partner assigned to such orders or refund/compensation made by HealthcareNow to the Customers whose Orders are cancelled shall be recovered from Business Partner in accordance with HealthcareNow’s cancellation policy. Further, any loss suffered by HealthcareNow or the Delivery Partner due to use of single-use plastic by Business Partner, whether on account of any fine imposed by the authorities on HealthcareNow or its Delivery Partner or otherwise, shall be recovered from the Business Partner by making deductions in accordance to the payment settlement process agreed under these Terms.

3.20. Furthermore, where HealthcareNow provides Delivery Services, the Business Partner shall ensure that the Order is ready at the time the Delivery Partner arrives to collect the Order. Where the Business Partner fails to handover the Order to the Delivery Partner within 10mins, Business Partner shall be responsible for any and all issues and costs associated with delayed delivery including costs associated with reimbursing the Customer.

3.21. Furthermore, where HealthcareNow provides Sample collection Services, the Business Partner shall ensure that the they will be available to receive lab test samples at the time the Phlebotomist arrives to deposit the lab samples. Where the Business Partner fails to receive the lab samples from the phlebotomists within 10mins, Business Partner shall be responsible for any and all issues and costs associated with delayed lab sample pickup including costs associated with reimbursing the Customer.

3.22. Business Partner acknowledges and agrees that it shall not make any independent calls to the Customer and asks the Customer to make payments of amounts greater than what was agreed by the Customer at the time of placing the Order/Service through the Platform.

3.23. Business Partner except required for the fulfillment of Order/Service shall not use the Customer data for sending any unsolicited marketing message, announcements.

3.24. Business Partner shall not engage in any fraudulent activity or misuse any benefits extended by HealthcareNow to Customers and shall be liable to HealthcareNow in the event HealthcareNow becomes aware of any fraudulent activity undertaken by the Business Partner.

3.25. Business Partner shall ensure to update the Business Partner Application as and when the latest version of the application is available.

3.26. Business Partner shall ensure to protect and maintain the Customer experience on the BP Platform by accurately displaying the their details including but not limited to medicine names, lab tests, doctor names and respective images.

3.27. The Business Partner shall not charge the Customer for anything other than food, beverages, and packaging charges on the Platform. The Business Partner shall ensure that all medicines/Products/Services(s) available for delivery to the Customers through its delivery channels from its own or franchise locations or its other channels like websites/apps etc, shall also be made available for delivery to the Customers through the Platform.

3.28. It is further clarified that, in the event, the listings are found to be in violation of this term xxxix, then HealthcareNow shall notify the Business Partner by giving a 30 (thirty) day written notice to make the necessary changes and correct the listings. However, in case the Business Partner fails to correct the listings, then HealthcareNow reserves the right to take appropriate action, which may include removing all the duplicate listings from the Platform, in accordance with its policies and these Terms.

3.29. HealthcareNow will display on the Platform the medicines, services and price list for all of its Business Partner. The Business Partner agrees that HealthcareNow reserves the right to modify and delete certain medicines, services from the Business Partner’s medinces/services list at its sole discretion, listed on the Platform, to ensure compliance with Drugs and Cosmetic Act, 1940 (“Drugs Act”), requirements or applicable law in the relevant State or Territory and all other applicable legislation, regulations or regulatory standards. HealthcareNow shall endeavour to update price lists within 48 hours of being notified of changes (in writing) by a Business Partner. Where the Business Partner has a unilateral right to access Business Partner admin panel or dashboard (subject to HealthcareNow’s written consent in this regard) to edit and update the Information which is displayed on the Platform by HealthcareNow, the Business Partner should ensure that it (i) keeps such information true, accurate and updated at all times; and (ii) complies with HealthcareNow’s internal terms and conditions of use in this regard and (iii) intimates to HealthcareNow about such change.

3.30. The Business Partner shall not charge an amount over and above the maximum retail price ("MRP") for all such medicines which have MRP mentioned on them.

3.31. The Business Partner acknowledges and agrees that HealthcareNow will use its best endeavours to ensure that the Platform is not misused by the Customers for the placement of erroneous/fraudulent Orders. In the event of an erroneous/fraudulent Order, the Business Partner undertakes to report such an erroneous/fraudulent Order to HealthcareNow through HealthcareNow BP Platform or call HealthcareNow for HealthcareNow’s action and investigation. In this regard, HealthcareNow provides a built-in feature(s) in the BP Platform and web dashboard access that will allow the Business Partner to report such erroneous/fraudulent Orders.

4.1. HealthcareNow is, and will be, responsible for payment and collection of taxes in connection with Customer medicine Orders or products. HealthcareNow will collect applicable taxes from Customers on behalf of the Business Partner in accordance with GST laws and deposit the same to the proper amount to the appropriate tax authorities. Taxes shall include all applicable taxes due in relation to the supply of medicines or products including pick-up and delivery services (if applicable), by the Business Partner. Business Partner(s) will be required to deposit relevant taxes, including tax deducted at source (TDS) on the Payment collection fee, service fee payable to HealthcareNow. However, in case where HealthcareNow withholds its Payment collection fee, Service fee before remitting the settlement dues to the Business Partner, HealthcareNow shall refund the TDS to the Business Partner subject to submission of the TDS certificate on a quarterly basis within sixty (60) days from the end of the quarter.

4.2. HealthcareNow is required to collect taxes at source on Gross Sales (less applicable taxes charged by Business Partner(s) on Supply of medicines or products ), at such rates as required by the applicable tax laws (“TCS”). The TCS shall be collected on the date of acceptance of Order. The Business Partner shall be solely responsible to provide correct GSTIN details to HealthcareNow and reconcile the TCS with the tax statements provided by HealthcareNow from time to time, as required by applicable laws. HealthcareNow shall remit TCS to the respective Central Government and State Government/Union Territory and such remittance(s) shall be considered as complete fulfillment of HealthcareNow's obligations in this regard. The Business Partner may be eligible to claim TCS credit on the basis of tax returns filed by it with the relevant government/statutory/tax authorities. Business Partner acknowledges and agrees that in the event of any discrepancy between the tax returns/entries filed by Business Partner and those filed by HealthcareNow, the tax returns/entries present and filed by HealthcareNow shall have a precedence over the tax returns/entries filed by Business Partner.

4.3. HealthcareNow shall share a monthly TCS statement along with invoice with Business Partner to report transactions undertaken during the month in its applicable returns. Tax Deducted at Source (‘TDS’) u/s 393(1) of Income-tax Act, 2025 (‘ITA 2025’):

4.4. HealthcareNow is required to deduct taxes at source from the amount for all Orders that are settled via HealthcareNow’s Platform. TDS u/s 393(1) of the ITA 2025 shall be applied on Gross Sales (less applicable taxes charged by the Business Partner) at the rate as applicable and amended from time to time. HealthcareNow hereby clarifies that TDS u/s 393(1) of the ITA 2025 shall be deducted under the Payment Settlement Process set out in the Onboarding Form and these Terms.

4.5. The Business Partner shall be solely responsible to provide correct PAN details to HealthcareNow and reconcile the income tax deducted with the order transaction report and certificates provided by HealthcareNow from time to time. HealthcareNow shall remit income tax deducted to the respective Government account and report against the PAN as available on HealthcareNow records. Such remittance(s) and reporting shall be considered as complete fulfilment of HealthcareNow's obligations in this regard.

4.6. HealthcareNow will share a quarterly TDS certificate with Business Partner as per applicable tax law. The Business Partner may be eligible to claim credit of the income tax deducted on the basis of tax returns filed by it with the relevant government tax authorities. Business Partner acknowledges and agrees that it is the Business Partner’s responsibility to reconcile and claim correct credit for the income tax deducted for which the Business Partner may be eligible as per the applicable laws. Business Partner also agrees that in the event of any discrepancy between the returns filed by the Business Partner and those filed by HealthcareNow, the amount reported by HealthcareNow shall have a precedence over the tax returns filed by the Business Partner.

4.7. Any discrepancy identified at the time of reconciliation by the Business Partner should be brought to the attention of HealthcareNow within a period of fifteen (15) days from the date of receipt of TDS Certificate. Any delay on this account will relieve HealthcareNow of any obligation to undertake a corrective action to resolve the discrepancy. Under no circumstances, HealthcareNow shall entertain any discrepancy in the reported value after 31st July of the year following the financial year to which the transactions were undertaken and reported.

4.8. Business Partner agrees and acknowledges that HealthcareNow shall not be held liable in any manner in the event the Business Partner does not receive the benefit of income tax deducted due to incorrect particulars provided by the Business Partner to HealthcareNow.

5.1. The Business Partner acknowledges and agrees that the Platform will provide the following payment mechanisms to the Customers for the payment of the Order Value: a. Cash on delivery; b. Cash on Home sample collection; c. Pay at clinic or hospital d. Electronic Payment Mechanism; and e. Redemption of vouchers and/or discount coupons (if any) approved by HealthcareNow.

5.2. The Business Partner acknowledges and agrees that HealthcareNow will provide the Business Partner with a monthly invoice within a period of 7 (seven) days from the last date of the preceding month for the Payment collection fee, Service fee, refund charges and other amounts, charges that is payable by the Business Partner to HealthcareNow in respect of the applicable Orders.

5.3. Invoices will be sent to the Business Partner by email. All invoices shall be issued from the respective state registered office of HealthcareNow from where the Services are being performed by HealthcareNow in order to comply with the provisions of Goods & Services Tax (GST) laws applicable in India. The list of respective state HealthcareNow’s registered offices of HealthcareNow across India is available at Licenses.

5.4. The Business Partner acknowledges and agrees that all amounts that are payable to HealthcareNow under these Terms shall be exclusive of the applicable taxes and that all applicable taxes will be charged separately.

6.1. The Business Partner acknowledges and agrees that any Order/Service Value which is collected by HealthcareNow for, and on behalf of, the Business Partner in accordance with these Terms, shall be passed on by HealthcareNow to the Business Partner subject to the deduction of the following amounts (as per schedule II) by HealthcareNow from such a. Order amount; b. amount of Payment collection fee, Service Fee due from Business Partner; b. amount of tax collected by HealthcareNow though the HealthcareNow Platform; and c. any other amount that are due to HealthcareNow under the Onboarding Form or on account of other services availed by Business Partner from HealthcareNow, to which specific consent of the Business Partner is accorded.

6.2. The Parties acknowledge and agree that after the deduction of the aforementioned amounts, HealthcareNow shall remit the Order Value due to the Business Partner on a weekly settlement basis from the date the payment of the Order/Service Value is received by HealthcareNow. For weekly settlement of the Order Value, the Parties acknowledge and agree that after the deduction of the aforementioned amounts, HealthcareNow shall remit the Order Value due to the Business Partner on a weekly basis after allowing reasonable time for adjustments towards Orders/Services for which the Customers have either refused to pay or have claimed a return, refund, as applicable (but in accordance with the guidelines prescribed by Reserve Bank of India for payment systems and nodal account) ("Payment Settlement Day"). The Payment Settlement Day for Orders serviced from Monday to Sunday shall be on or before Thursday of the following week. If the Payment Settlement Day falls on a bank holiday it shall be the following working day.

6.3. Notwithstanding anything to the contrary contained in these Terms or the Onboarding Form, the Business Partner, on behalf of itself and all its affiliates, hereby unconditionally and irrevocably authorises HealthcareNow to set off, withhold and deduct any amounts owed by the Business Partner or its affiliates to any HealthcareNow Group Company under any agreement, arrangement or understanding between the HealthcareNow Group Company and the Business Partner or its affiliates, from the Net Order Value, and apply such amounts towards the dues owed by the Business Partner or its affiliates to the HealthcareNow Group Company.

In the event a Customer makes a payment for the Bill Amount (as defined below) using HealthcareNow Pay on the Customer Application, in the city(ies) in which HealthcareNow Pay is available, following terms and conditions shall be specifically applicable to the Customers:
a. The Customer can make a payment for the Bill Amount on the Customer Application by using any payment method available on the 'Bill Pay' section on the Customer Application. For the purposes of HealthcareNow Pay, “Bill Amount” shall mean the total amount (including applicable taxes and other charges) set out in the customer bill for healthcare services or medicines or products availed by a Customer at your Healthcare facility.
b. You should take picture of the payment confirmation to have a record of payment.
c. Upon making a payment for the Bill Amount using HealthcareNow Pay via Customer Application, the Customer will be entitled to HealthcareNow Pay Benefits (as defined below), subject to successful payment being made by the Customer. For the purposes of HealthcareNow Pay, “HealthcareNow Pay Benefits” shall include but not be limited to either of the following: a. instant discount(s) applicable on the Bill Amount b. additional banking partner offer(s) applicable on the final payable amount, net of other discounts , provided that the final payable amount meets the minimum and maximum order value criteria for a particular offer, if any, as may be decided by the bank from time to time.
d. The Customers can make a payment for the Bill Amount using HealthcareNow Pay by either scanning the HealthcareNow QR code at your healthcare facility or by searching for your healthcare facility on the Customer Application and selecting HealthcareNow Pay as the payment method. e. The Customer will be solely responsible to pay the healthcare facility for HealthcareNow Pay, the Bill Amount along with all costs and charges payable for all the other items for which you have placed an Order and which are not covered under the Bill Amount. In the event of a concern raised regarding the payment using HealthcareNow Pay, we shall use our best endeavours to assist you however such payment will be subject to verification and confirmation from the healthcare facility for HealthcareNow Pay.
e. Business Partner responsibility to make sure that the Customer is present at your healthcare facility when using HealthcareNow Pay.
f. Business Partner responsibility to make sure that HealthcareNow Pay feature should not used his employee(s).
g. Business Partner responsibility to make sure that The Customer cannot use HealthcareNow Pay for payment if the Customer or his relative joined as in-patient in your healthcare facility and he is paying for them.
h. HealthcareNow Pay and the associated HealthcareNow Pay Benefits will be applicable to the Customers on all days. Provided however, the benefit of instant discount(s) applicable on the Bill Value shall not be applicable for the Customer.
i. HealthcareNow reserves the right to modify the HealthcareNow Pay Benefits and/or these HealthcareNow Pay Terms from time to time or at any time, modify or discontinue, temporarily or permanently, HealthcareNow Pay Benefits and/or these HealthcareNow Pay Terms, with or without prior notice and the decision of HealthcareNow shall be final and binding in this regard.
j. These HealthcareNow Pay Terms do not alter in any way the terms or conditions of any other program or arrangement the Business Partner may have with HealthcareNow. Termination of HealthcareNow Pay shall have no effect on the Terms of Service governing the contractual relationship between the Business Partner and HealthcareNow.

8.1. These Terms of Use, along with all other HealthcareNow policies, are subject to modification at any time. HealthcareNow reserves the right to amend, update, or change these Terms and related policies by posting the revised versions on the Platform. It is your responsibility to regularly review the Terms of Use and other applicable policies to remain informed of any updates. While HealthcareNow may choose to notify you of such changes for your reference, you are solely responsible for keeping yourself updated. Your continued access to or use of the Platform and Services after any modifications have been posted constitutes your acceptance of the revised Terms of Use and related policies.

8.2. By agreeing to these Terms of Use, you also agree to be bound by all other applicable terms, conditions, and HealthcareNow policies, including but not limited to the Cancellation and Refund Policy and the Privacy Policy, as may be published and updated on the Platform from time to time. Subject to your compliance with these Terms, HealthcareNow grants you a personal, limited, non-exclusive, and non-transferable right to access and use the Platform.

8.3 HealthcareNow further reserves the right, at its sole discretion and without prior notice, to suspend, cancel, or discontinue any or all products or services offered through the Platform. Additionally, HealthcareNow may modify, alter, or update any content, products, or services available on the Platform at any time without prior notice.

9.1. The Website provides a platform through which Customers may purchase certain drugs and pharmaceutical products that require a valid medical prescription issued by a registered medical practitioner (“Prescription Drugs”), which must be dispensed by a registered pharmacist. Such Prescription Drugs are offered for sale on the Website by you.

9.2. To place an order for Prescription Drugs, customer are required to upload a clear scanned copy of a valid and legally compliant prescription on the Website or HealthcareNow App. HealthcareNow will not process or forward any order for Prescription Drugs to the concerned Third-Party Pharmacy unless and until a valid prescription has been received. You should independently review and verify the submitted prescription . In the event that you identifies any discrepancy, inconsistency, invalidity, or non-compliance in the prescription, the order shall be cancelled immediately at its discretion.

9.3. Customer are further required to produce the original physical prescription at the time of delivery of the Prescription Drugs. Customer agree to permit the delivery agent to stamp the original prescription at the time of delivery as required under applicable regulations. Failure to provide the original prescription or refusal to allow stamping of the prescription shall result in non-delivery of the ordered medicines.

9.4. HealthcareNow BP Platform shall maintain records of all prescriptions uploaded or submitted by Customers in accordance with applicable laws and regulatory requirements.

9.5. You acknowledge and agree that a substitute drug for a prescribed Prescription Drug shall only be dispensed if: (a) the prescribing medical practitioner has expressly authorized substitution with an equivalent generic drug in the prescription; or (b) the prescription specifies only the salt/composition name(s) of the drug without identifying a particular brand.

9.6. In the absence of such express authorization or specification, You will not dispense any substitute drug in place of the prescribed Prescription Drug.

These Terms shall become effective from the date of your acceptance to these Terms(Execution Date) and shall remain in full force unless either Party delivers to the other Party a written notice of termination in the manner set out hereinbelow (“Tenure”).

The arrangement between parties shall start on the Execution Date and unless terminated earlier under this clause shall continue indefinitely. Either Party may terminate the arrangement, with or without cause, at any time upon seven (7) days prior written notice to the other party. HealthcareNow may terminate the arrangement or suspend the Services of the Business Partner with immediate effect if:
a. the Business Partner fails to conduct its business in accordance with these Terms and /or in accordance with the information given to HealthcareNow, such as Business Partner proprietary rights, opening hours, delivery areas, delivery conditions, nature of medicines or prices;
b. the user experience for the Business Partner is not found satisfactory as per the HealthcareNow standards;
c. for a continuous period of 30 days, the Business Partner fails to deliver Order(s)/Service(s) which are not fraudulent or unintentional;
d. upon the happening of any of the insolvency events such as bankruptcy, appointment of receiver, administrator, liquidator, winding up, dissolution;
e. HealthcareNow identifies any fraudulent or suspicious activity on the Business Partner’s account;
f. the Business Partner is selling any prohibited items as annexed in Schedule V;
g. the Business Partner fails to comply with Applicable Law and/or these Terms,; and/or
h. in case HealthcareNow conducts any investigation to ensure Business Partner’s compliance with the Applicable Law and/or these Terms.
Parties may terminate their arrangement with immediate effect by notice in writing to the other party if the other party commits a material breach, which, in the case of a material breach capable of remedy, is not remedied within 14 days after written notice is given to the breaching party, specifying the default. Termination of the arrangement: (a) in accordance with its Terms, shall not affect the accrued rights or liabilities of the parties at the date of termination; and (b) shall have no effect on: (i) the validity of Services already issued to Customers; or (ii) Business Partner’s obligations to pay for Services availed in accordance with this Agreement. HealthcareNow, at its sole discretion, reserves the right to suspend and/or terminate the Services immediately with a prior notice to the Business Partner on account of any alleged or threatened or actual (a) suspicious activity; and /or (b) breach of any intellectual property right of HealthcareNow or any third party by the Business Partner; and/or (c) any false misrepresentation by the Business Partner; and/or (d).fraudulent activity. The Business Partner hereby agrees and acknowledges that in addition to the aforementioned right to terminate and/or suspend the Services, HealthcareNow shall also have the right to withhold, set off and deduct any payments that may be due to the Business Partner from HealthcareNow. Without prejudice to the other provisions of the Form or these Terms, and solely for the purposes of this Clause, the Business Partner hereby agrees, acknowledges and confirms that the amounts so set off, withheld and applied in the aforesaid manner shall be deemed to form part of the Payment collection fee, Service fee payable by the Business Partner to HealthcareNow under the Form and these Terms.

You agree to release, defend, indemnify and hold harmless HealthcareNow, its officers, directors, employees, agents and representatives from and against any and all claims, demands, actions, losses, damages, costs, expenses or liabilities arising out of or in connection with your use of the Platform or the actions, omissions or conduct of Customers of the Platform. You expressly waive any claims that you may have against HealthcareNow under any applicable laws of India in this regard.

Notwithstanding reasonable efforts undertaken by HealthcareNow, we do not control, monitor or assume responsibility for information provided by other Business Partners and made available on the Platform. Such information may be offensive, harmful, inconsistent, inaccurate or misleading. You are advised to exercise caution and practice safe and prudent conduct while using the Platform and engaging in any transactions.

We endeavour to make the Services available during the working hours of the Business partners and Delivery Partners. However, we do not represent or warrant that access to the Platform will be continuous, uninterrupted, timely, secure, error-free or free from viruses or other harmful components, nor do we guarantee that any defects will be corrected.

We do not warrant that the Platform will be compatible with all devices, hardware or software that you may use. We shall not be liable for any damage to, or viruses or malicious code that may infect, your mobile device, computer equipment, software, data or other property as a result of downloading, installing, accessing or using the Platform or obtaining any material from the Platform. We shall also not be liable for any actions or omissions of third parties.

We make no representation or warranty regarding the correctness, accuracy, reliability or completeness of any information made available on the Platform.

We reserve the right, at our sole discretion, to suspend, restrict or withdraw access to the Platform either for you individually or for all Customers, temporarily or permanently, at any time and without prior notice. We may, at our sole discretion, reinstate any suspended User. A suspended User shall not register, attempt to register or access the Platform in any manner until such reinstatement has been expressly granted by us.

Relationship with operators if the Platform is accessed on mobile devices:

   1. If the Platform is accessed via a mobile device, it is not affiliated with, sponsored by, endorsed by, or otherwise connected to any platform operator, including but not limited to Apple, Google, Android or RIM Blackberry (“Operator”).

   2. Your download, installation, access or use of the Platform may also be subject to the terms and conditions imposed by the relevant Operator.

   3. You and HealthcareNow acknowledge that these Terms of Use are entered into solely between you and HealthcareNow, and not with any Operator. HealthcareNow, and not the Operator, is solely responsible for the Platform and its content to the extent specified in these Terms of Use. The license granted to you is limited, non-transferable and permits you to use the Platform only on a mobile device that you own or control, and strictly in accordance with these Terms of Use.

   4. HealthcareNow is solely responsible for providing any maintenance and support services for the Platform as required under applicable law. You and HealthcareNow acknowledge that no Operator has any obligation whatsoever to provide maintenance or support services in relation to the Platform.

   5. You and HealthcareNow further acknowledge that HealthcareNow, and not the relevant Operator, is responsible for addressing any claims by you or any third party relating to the Platform or your possession and/or use of the Platform, including but not limited to:

      • any claim that the Platform does not comply with any applicable legal or regulatory requirement; and

      • any claims arising under consumer protection laws or similar legislation.

   6. You and HealthcareNow acknowledge that in the event of any third-party claim alleging that the Platform or your use of the Platform infringes such third party’s intellectual property rights, HealthcareNow, and not the relevant Operator, shall be solely responsible for investigating, defending, settling and resolving such intellectual property infringement claims.

   7. You must comply with all applicable third-party agreements when using the Platform, including but not limited to your mobile device agreement and any wireless data service agreement.

   8. You and HealthcareNow acknowledge and agree that the relevant Operator and its subsidiaries are third-party beneficiaries of these Terms of Use. Upon your acceptance of these Terms of Use, such Operator shall have the right, and shall be deemed to have accepted the right, to enforce these Terms of Use against you as a third-party beneficiary.

We are either the lawful owner of the intellectual property rights in the Platform and the material published on it, or we hold a non-exclusive, worldwide, perpetual, irrevocable, royalty-free and sub-licensable (through multiple tiers) right to exercise such intellectual property rights. This includes, without limitation, rights in the user interface, layout, format, order placement process flow and all content contained therein.

You must not modify, alter or edit any paper or digital copies of materials printed or downloaded from the Platform. You must not use illustrations, photographs, video or audio sequences, or graphics separately from the accompanying text.

You shall not use any portion of the materials on the Platform for commercial purposes without first obtaining a valid license or written authorization from us or our licensors.

If you print, copy or download any part of the Platform in violation of these Terms of Use, your right to use the Platform shall cease immediately, and you must, at our discretion, return or permanently destroy any copies of the materials in your possession.

We do not and cannot guarantee that other Users will comply with the provisions of these Terms of Use or any other applicable rules. As between you and us, you assume all risks of harm, loss or injury resulting from any failure by other Users to comply with such provisions.

You acknowledge that when you access any external link that directs you away from the Platform, the website you enter is not under our control, and different terms of use and privacy policies may apply. By accessing such external sites, you acknowledge and agree that we are not responsible or liable for the content, policies or practices of those sites.

We reserve the right, at our sole discretion, to disable or remove links to or from third-party websites to the Platform, although we are under no obligation to monitor or take such action.

If any provision of these Terms of Use is found to be unlawful, invalid or otherwise unenforceable under the laws of any state or country where these Terms of Use are intended to operate, then such provision shall, to the extent of its illegality, invalidity or unenforceability and within the relevant jurisdiction, be severed and removed from these Terms of Use. The remaining provisions shall continue in full force and effect and shall remain valid, binding and enforceable in accordance with their terms.

These Terms of Use shall be governed by and construed in accordance with the laws of India. Any action, suit or other legal proceeding initiated to resolve any dispute or matter arising out of or in connection with the Platform shall be subject to the jurisdiction of the competent courts located at Hyderabad, Telangana, India.

No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by HealthcareNow. Any consent by HealthcareNow to, or a waiver by HealthcareNow of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

The Other Parties acknowledge and agree that HealthcareNow shall not be held liable for any loss, damage, delay, deficiency or failure in performance of Services resulting from events beyond its reasonable control, including but not limited to natural disasters, fire, riots, civil unrest, governmental actions or orders, failure of communication lines (not attributable to HealthcareNow or its Third-Party Service Providers), or any other cause constituting a force majeure event (“Force Majeure Event”). Upon the occurrence of any Force Majeure Event, HealthcareNow, depending on whose performance is affected under these Terms of Use, shall promptly notify the Other Party(s) of the circumstances constituting such Force Majeure Event. Furthermore, any delivery timelines specified on the Website are indicative and non-binding under all circumstances, as delivery is subject to multiple variables that may become uncertain or disrupted for unforeseen reasons beyond the Company’s reasonable control.

Grievance Officer/Nodal Officer
In accordance with (1) the Information Technology Act, 2000 and the rules framed thereunder, and (2) the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer/Nodal Officer are provided below:
Ravivardhan Reddy yeluguri
HealthcareNow PrivateLimited

Registered Office: Pearl 405, Sri Sairam Manor, Pragathi nagar, Yousufguda, Hyderabad, Telangana - 500045
Phone: +91 - 9160202021
send email to support@healthcarenow.in or click on send email
Working Hours: Monday to Friday (9:00 – 18:00)

Deletion of an account is a permanent and irreversible action. Once an account is deleted, it cannot be restored. If you wish to use HealthcareNow services again in the future, you will be required to register a new account, which will not retain any prior patient or billing data or associated records. To initiate account deletion, you should send mail to support@healthcarenow.in

Client Name
Client Address
Bank Name
Bank Address
Bank Account Number
Type of Account
IFSC Code
PAN Number
GST Number
Authorized Signatory email

Client shall pay to HealthcareNow for the following services that are detailed below:

Service Type	Effective From	Existing Customer Fee*(In INR)	New Customer Fee*(In INR)

*Note: a) All rates are exclusive of Goods and Services Tax and other taxes as applicable or may become applicable by way of Government’s notifications or regulations; b) Applicable TDS shall be deducted; c) Client shall bear and be responsible and liable for the payment of all relevant taxes including GST in relation to the Customer Payment made by its Customer pursuant to these Terms; d) HealthcareNow Service Fee shall not be refunded in case of cancellation, or refund of the transaction; e) Any delays by the Client in clearing outstanding dues as stated in the invoices will attract a late payment fee at the rate of 12% (twelve percent) per annum on the outstanding amount.

1. All payments shall be made within T+7 day where T is the date of transaction. During settlement, both returns & cancellation transactions will be netted off within seven (7) working days. If the Settlement Amount for any day is negative (i.e. there is an amount payable by the Client), HealthcaeNow shall be entitled to recover the balance amounts from any amounts due to the Client, including from subsequent Settlement Amount(s).

2. Incase of appointment booking, All payments shall be made within T+1 day where T is the appointment completion date.

3. Consolidated Goods and Service Tax (GST) Invoice will be given for every month. HealthcaeNow will raise consolidated invoices on the Client on a monthly basis. Outstanding amounts and other reimbursable money or other payable to HealthcaeNow shall be payable by the Client within 15 (fifteen) days from the date of invoice.

4. HealthcareNow will share a quarterly TDS certificate with Business Partner as per applicable tax law. The Business Partner may be eligible to claim credit of the income tax deducted on the basis of tax returns filed by it with the relevant government tax authorities. Business Partner acknowledges and agrees that it is the Business Partner’s responsibility to reconcile and claim correct credit for the income tax deducted for which the Business Partner may be eligible as per the applicable laws. Business Partner also agrees that in the event of any discrepancy between the returns filed by the Business Partner and those filed by HealthcareNow, the amount reported by HealthcareNow shall have a precedence over the tax returns filed by the Business Partner.

Online Medicines Delivery + Delivery Services	With Online Medicines Delivery Service, Users can place Orders for medicines or healthcare products from pharmacies. Upon acceptance of such Orders by the pharmacies, HealthcareNow shall, subject to these Terms and Conditions, facilitate delivery of the ordered medicines or healthcare products through Delivery Partners.
Online Lab Test Booking + Sample collection Services	With Online labtest Booking Service, Users can schedule medical laboratory tests through a website or mobile app. Patients can choose tests, select a convenient date and time, make payments online, and often arrange for sample collection at home..
Online Appointment Booking	With Online Appointment Booking Service, Users can schedule, reschedule, or cancel appointments with healthcare providers through a website or mobile app without needing to call the clinic or hospital.
Demand Generation and Marketing	HealthcareNow will be trying to get new customers to Business Partners everyday to increase their business through our targetted sales and marketing strategy.
Support to Customers, Business Partners	Our support is working 24/7 to resolve Customer, Business Partner, Delivery Partner and Phlebotomist queries to provide better healthcare services to Customers.
Technology Infrastructure	HealthcareNow builds and supports products of Customers, Business Partners, Delivery Partners and Phlebotomists. HealthcareNow provides highly stable, reliable, secured and available technology platform.

You declare and undertake that You will conduct Your business lawfully in connection with HealthcareNow Online Platform Services. You shall be responsible to conduct Your business in accordance with the laws of the land and ensure that all applicable licenses, registrations and permissions necessary for sale of medicines/products/Services. You shall not engage in sale/ purchase of prohibited and restricted medicines/products/Services under all applicable laws, rules, regulations and abide by geographical and state level restrictions. The banned list of medicines as published by the government, departments and regulators including those published under various acts (illustrated below) shall be complied at all times.

Illustrative list* of few legislations which have prohibitive and restrictive provisions, as amended from time to time and including rules and guidelines issued thereunder is as follows:

1. Wildlife Protection Act, 1972
2. Information Technology Act, 2000
3. Prize Chit and Money Circulation (Banning) Act, 1978
4. Arms Act, 1959
5. The Drugs (Control) Act, 1950
6. Narcotics, Drugs and Psychotropic Substances Act, 1985
7. Notification under DGFT
8. Copyright Act, 1957
9. Public Gambling Act, 1867
10. Unlawful Activities (Prevention) Act, 1967

* The list is only indicative and not exhaustive. Legislations and rules, regulations thereunder have provisions related to things that cannot be done - prohibitions and restrictions. Restricted products/services are those that are legal to sell but need permissions or licenses and Prohibited products/services are those that you are just not allowed to sell.