i. Phlebotomist(s) may undertake Sample Collection Services under Time Slot(s), wherein the Phlebotomist(s) can book a Time Slot in advance, for the day and time as opted by the
Phlebotomist.
ii. Phlebotomist(s) who have opted for Time Slot(s) may be required to undergo training, where the Phlebotomist(s) will be shown how to book Time Slot(s) from the HealthcareNow Phleb Platform along with the other compliances and performance parameters which are required to be adhered to by the Phlebotomist(s).
iii. Phlebotomist(s) would be required to log-in to the HealthcareNow Phleb Platform to provide the Sample Collection Services on the day and time for which the Time Slot has been booked.
iv. During the booked Time Slot, the Phlebotomist(s) will be required to stay logged into the HealthcareNow Phleb Platform. In case a Phlebotomist(s) books a Time Slot and fails to log-in to the HealthcareNow Phleb Platform, it will impact the performance parameters of the Phlebotomist(s). In the event, a Phlebotomist(s) cancels a booked Time Slot or does not log into the HealthcareNow Phleb Platform at the relevant time of the Time Slot, the Phlebotomist(s) will be required to pay a fee. Such fee may be deducted from the payout of the Phlebotomist(s). It is further clarified that no fee shall be applicable wherein the failure to communicate is due to unavoidable circumstances such as accident or any health-related conditions etc.
v. The Phlebotomist Fee(s) shall be paid to the Phlebotomist(s) for the successfully completed lab test orders on a weekly basis. The Phlebotomist Fee(s) and any change thereof will be notified to the Phlebotomist(s) through the HealthcareNow Phleb Platform.
vi. In case a Phlebotomist(s) would require any assistance, clarification and/or help with regard to Time Slot(s), including for booking, payouts and/or other information, then the Phlebotomist(s) may reach out to the HealthcareNow Phleb Platform support for assistance.
3. Payment and Fees
i. In order to enable the Phlebotomist(s) to provide Sample Collection Services and in consideration of certain assets including, Sample Collection bags, t-shirts etc. (“Asset(s)”), training and support services provided by HealthcareNow, the Phlebotomist(s) shall be required to pay a one-time onboarding fee to HealthcareNow of such amount and in such manner as prescribed by HealthcareNow from time to time (“Onboarding Fee”).
ii. HealthcareNow Phleb Platform is available to the Phlebotomist(s) for free of charge. and you can continuously use the HealthcareNow Phleb Platform and the Platform Services with out any platform fee or charges.
iii. The Phlebotomist(s) shall create a log-in ID on the HealthcareNow Phleb Platform to be able to render Sample Collection Services. The Phlebotomist(s) acknowledges that the log-in credentials, including the Phlebotomist’s name and password, are confidential and, accordingly, these details shall not be shared with any third party, without prior written approval from HealthcareNow. Any misuse of these credentials shall be the sole liability of the Phlebotomist(s) and may result in suspension of the login ID. In the event HealthcareNow identifies that any third party is misusing login credentials (thereby impersonating an active Phlebotomist) and/or accessing the HealthcareNow Phleb Platform using credentials that do not belong to such person, HealthcareNow may (a) disable and suspend such log-in ID which has been misused; and/or (b) merge different log-in ID’s associated with the Phlebotomist.
iv. You may not share, create or use an account for anyone other than yourself, create multiple accounts or provide or use false information to obtain access to the HealthcareNow Phleb Platform. You further agree and acknowledge that any amount outstanding due to occurrence of any of the above-mentioned events or from any person misusing your personal information to obtain access to the HealthcareNow Phleb Platform, may be adjusted against any amount payable to you.
v. The Phlebotomist(s) shall have access to the HealthcareNow Phleb Platform at all times unless there is a technical error with the HealthcareNow Phleb Platform or the HealthcareNow Phleb Platform is being updated. Once logged-in, the Phlebotomist(s) shall remain available for the purpose of receiving lab test orders placed by the Customer(s) and undertaking Sample Collection Services in connection with the same.
vi. The Phlebotomist(s), by logging-in to the HealthcareNow Phleb Platform, understands and agrees to being tracked by HealthcareNow via GPS enabled tracking technology, for HealthcareNow to share this information with the Customer(s) on a real-time basis for tracking the status of their lab test orders. However, it is clarified that the Phlebotomist(s) shall be tracked only for the duration while the Phlebotomist(s) is logged-in to the HealthcareNow Phleb Platform.
4. Tax
i. You authorize HealthcareNow to deduct Tax Deducted at Source ("TDS"), where applicable, in accordance with the provisions of the Income Tax Act, 1961 and any other applicable laws, from any amounts payable or remittable to you under the Agreement or these Terms and Conditions, including Sample Collection Charges collected by HealthcareNow on your behalf from Diagnostic centers and Customers. HealthcareNow shall provide proof of such deductions to the Phlebotomist within the timelines prescribed under applicable law.
ii. HealthcareNow shall issue tax invoices for any amounts charged to you, containing such particulars as may be required under the Goods and Services Tax Act, 2017 and the rules made there under, as amended from time to time. Unless otherwise stated, all amounts charged by HealthcareNow shall be inclusive of applicable taxes.
iii. Effective September 22, 2025, you authorize HealthcareNow, in accordance with Section 9(5) of the Central Goods and Services Tax Act, 2017 and other applicable laws, to collect and remit the applicable Goods and Services Tax ("GST") on Sample Collection Charges collected from Customers on your behalf in consideration of the Sample Collection Services provided by you. You further authorize HealthcareNow to issue tax invoices on your behalf to Customers, as required under applicable GST laws and regulations.
5. Phlebotomist Obligations and Responsibilities
i. Upon logging into the Phlebotomist Platform ("Phleb Platform") using their credentials, a Phlebotomist shall be deemed available to accept and perform Sample Collection Services assigned through the Phleb Platform. Where Phlebotomists have booked specific time slots, they must remain logged in and available during the scheduled period. No Sample Collection Charges shall be payable for any booked time slot during which the Phlebotomist fails to log in or fails to complete assigned deliveries.
ii. Phlebotomists shall use their own vehicle to perform Sample Collection Services and must ensure that such vehicle remains in safe and roadworthy condition. All expenses related to the operation, maintenance, repair, insurance, and upkeep of the vehicle shall be borne solely by the Phlebotomist.
iii. Any assets provided by HealthcareNow to the Phlebotomist shall be used responsibly and exclusively for the purpose of rendering Sample Collection Services. Phlebotomists shall take reasonable care to prevent loss, damage, or misuse of such assets.
iv. Upon acceptance of a Sample Collection assignment, Phlebotomists shall perform their duties diligently, ethically, and professionally, ensuring timely pickup and delivery of Sample Collections. Sample Collection Services shall be carried out with the degree of skill, care, and diligence reasonably expected of a person engaged in similar services.
v. Phlebotomists must possess and maintain all valid licenses, registrations, permits, and insurance policies required under applicable laws, including a valid driving license, vehicle registration certificate, and vehicle insurance. Copies of such documents, along with any additional information requested by HealthcareNow, shall be provided prior to commencing services and whenever required thereafter.
vi. The Phlebotomist shall comply with all applicable laws, regulations, rules, and statutory requirements while providing Sample Collection Services, including but not limited to the provisions of the Drugs and Cosmetics Act, 1940, the Drugs and Cosmetics Rules, 1945, the Motor Vehicles Act, 1988, and any other applicable laws, regulations, guidelines, notifications, or amendments thereto.
vii. HealthcareNow reserves the right to suspend or terminate a Phlebotomist’s account if it reasonably believes that the Phlebotomist has engaged in fraudulent, dishonest, or unethical conduct, including collusion with dignostic centers or customers, excessive lab test order cancellations, Sample Collection delay fraud, or any activity intended to gain undue advantage. Such action may remain in effect pending investigation and resolution.
viii. Phlebotomists shall not tamper with, damage, open, alter, or otherwise interfere with customer lab test orders except as expressly authorized. Any loss or damage incurred by HealthcareNow due to intentional misconduct by the Phlebotomist may be recovered from any fees payable to the Phlebotomist.
ix. For Cash On Sample Collection orders, Phlebotomists shall collect the lab test order value, including applicable Sample Collection charges, on behalf of HealthcareNow. All collected amounts, excluding customer tips, must be remitted to HealthcareNow in accordance with its prescribed procedures and timelines. Failure to remit collected funds may result in deduction of the outstanding amount from the Phlebotomist’s earnings. Any failure to collect payment from a customer must be reported immediately through the Phleb Platform support channels.
x. Phlebotomists shall personally perform all assigned Sample Collection Services and shall not delegate, subcontract, or transfer such responsibilities to any third party. Any unauthorized delegation may result in suspension or termination of access to the Phleb Platform. The Phlebotomist shall remain fully responsible for the actions, omissions, and liabilities arising from any unauthorized third-party involvement.
xi. Phlebotomists shall refrain from any conduct that may adversely affect the reputation, business operations, or interests of HealthcareNow and shall comply with all applicable legal and contractual obligations.
xii. Phlebotomists shall maintain the confidentiality of all customer information, platform data, and other confidential information obtained in connection with the Sample Collection Services. Such information shall be used solely for the purpose of fulfilling Sample Collection obligations. Any unauthorized disclosure or misuse of confidential information may result in immediate termination of the Phlebotomist Agreement and other legal remedies available to HealthcareNow.
xiii. HealthcareNow does not actively monitor the activities of Phlebotomists during the course of service. However, HealthcareNow reserves the right to investigate and take appropriate action in response to customer complaints, reports, or suspected violations of these Terms and Conditions.
xiv. Any queries or concerns relating to order collection, Sample Collection instructions, customer locations, handling of products during transit, or other operational matters shall be directed to the designated support team responsible for the area in which the Phlebotomist is providing Sample Collection Services.
6. Obligations of HealthcareNow
i. All information relating to Phlebotomists obtained by HealthcareNow shall be treated as confidential and shall be used strictly in accordance with these Terms and Conditions.
ii. HealthcareNow shall undertake reasonable efforts to ensure continuous accessibility of the Phleb Platform to Phlebotomists. However, if a Phlebotomist is unable to log in to or receive lab test orders through the Phleb Platform due to technical issues attributable to HealthcareNow, and such issue is confirmed upon investigation, HealthcareNow shall compensate the Phlebotomist for the direct monetary loss incurred as a result. Phlebotomists may report such issues via the chat support available on the Phleb Platform or by contacting the support team, who will make reasonable efforts to resolve the concern.
7. Phlebotomist information
i. HealthcareNow collects, stores, accesses, uses, shares, and otherwise processes Phlebotomist Information in accordance with its Privacy Policy and applicable data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
ii. HealthcareNow collects, stores, accesses, uses, and processes Phlebotomist Information for purposes necessary to operate and administer its business and related administrative functions, including but not limited to background verification, marketing, asset distribution, training and support services, analytics, research, recovery of dues, and any other lawful purpose as may be required by HealthcareNow or under applicable laws. The Phlebotomist hereby expressly consents to the use of their personal data, whether forming part of the Phlebotomist Information or otherwise, for the foregoing purposes and any ancillary purposes necessary for the administration and operation of the HealthcareNow platform.
iii. HealthcareNow may share Phlebotomist Information with its affiliates and third-party service providers for business and administrative purposes and/or for providing additional services to Phlebotomists, which may include vehicle repair and maintenance services, electric vehicle facilitation, utility services, medical benefits, credit facilities, housing assistance, and other similar services, as may be offered from time to time on such terms as may be agreed in writing between the Phlebotomist and HealthcareNow or the relevant service provider.
iv. Subject to applicable laws, HealthcareNow may disclose Phlebotomist Information or information relating to Sample Collection Services to government authorities, judicial bodies, or other regulatory agencies where such disclosure is required pursuant to a lawful request or legal obligation.
8. Intellectual property rights
i. The Phlebotomist(s) agree that all Intellectual Property Rights shall vest exclusively in HealthcareNow, and HealthcareNow shall retain full ownership, possession, and control of the same. The Phlebotomist(s) are granted a limited, non-exclusive, non-transferable right to use such Intellectual Property Rights solely to the extent necessary for the performance of Sample Collection Services under these Terms and Conditions. No license or other rights, whether express or implied, are granted to the Phlebotomist(s) in relation to such Intellectual Property Rights under these Terms and Conditions.
ii. Notwithstanding anything contained herein, any use of the Intellectual Property Rights by the Phlebotomist(s) for purposes including, but not limited to, licensing, sublicensing, creating derivative works, or any use other than in connection with the performance of Sample Collection Services under these Terms and Conditions shall constitute a material breach of these Terms and Conditions. In such an event, HealthcareNow shall be entitled to initiate appropriate legal proceedings against the Phlebotomist(s) to recover any damages or losses suffered or likely to be suffered as a result of such breach.
9. Representations and warranties
The Phlebotomist(s) hereby represent and warrant as follows:
i. The Phlebotomist(s) are legally competent to enter into this Agreement under the provisions of the Indian Contract Act, 1872, and are not below 18 (eighteen) years of age as of the date of acceptance of these Terms and Conditions.
ii. All information provided by the Phlebotomist(s) is true, accurate, and complete. The Phlebotomist(s) shall not withhold any information that may affect HealthcareNow’s decision to permit access to the Phleb Platform or that may impact the Phlebotomist(s)’ ability to perform the Sample Collection Services under these Terms and Conditions, during the subsistence of this Agreement.
iii. The Phlebotomist(s) have not been convicted by any court in India or any other jurisdiction for any offence, including offences involving moral turpitude. Further, the Phlebotomist(s) are not subject to any pending litigation that may materially affect their obligations under these Terms and Conditions.
10. Suspension
i. HealthcareNow reserves the right to suspend and/or temporarily restrict a Phlebotomist’s access to the Phleb Platform if their actions are reasonably suspected to be associated with any form of fraud.
ii. HealthcareNow may deny onboarding or take corrective action where verification or authentication of Phlebotomist information, or any other submitted details, cannot be completed successfully.
iii. HealthcareNow may suspend or take disciplinary action against Phlebotomists who deter other Phlebotomists from performing Sample Collection Services, cause harm to other Phlebotomists, intentionally damage HealthcareNow lab test orders or assets, or engage in any conduct that disrupts Sample Collection operations or is otherwise detrimental to HealthcareNow.
iv. HealthcareNow continuously monitors quality and performance metrics of Phlebotomists and may suspend those who demonstrate sustained poor performance. Phlebotomists are advised to refer to the Phleb Platform for detailed quality standards and violation criteria that may result in suspension.
11. Termination
i. HealthcareNow may terminate this Agreement and disable the Phlebotomist’s access to the Phleb Platform at any time by providing the reason(s) for such termination. The date on which access to the Phleb Platform is disabled shall be deemed the effective date of termination ("Termination Date").
ii. Without limiting the generality of the foregoing, HealthcareNow reserves the right to terminate this Agreement with immediate effect upon the occurrence of any of the following events:
a. Breach of any provision of these Terms and Conditions by the Phlebotomist.
b. Violation of any applicable HealthcareNow policy by the Phlebotomist.
c. Repeated failure to verify or authenticate Phlebotomist Information, including the concealment of material information or the submission of incorrect, misleading, or false information.
d. Any wilful act or omission by the Phlebotomist that may expose HealthcareNow to legal, regulatory, contractual, financial, or reputational risk, including but not limited to fraud, misconduct, gross negligence, or any conduct prohibited under applicable laws.
e. Impersonation of any person or entity.
f. Collusion with Customers, Diagnostic centers, or other Phlebotomists for unlawful gain or monetary benefit.
g. Dissemination of false, misleading, or defamatory information concerning HealthcareNow through digital media, social networking platforms, or any other channel, with the intent or effect of harming HealthcareNow’s reputation, brand, or goodwill.
h. Interference with the performance of Sample Collection Services by other Phlebotomists, causing harm to other Phlebotomists, wilfully damaging HealthcareNow’s property, customer lab test orders, or the property of other Phlebotomists, or engaging in any activity that disrupts HealthcareNow’s operations or services.
iii. The Phlebotomist acknowledges that additional quality standards, policies, and grounds for suspension or termination may be specified on the Phleb Platform and shall form an integral part of these Terms and Conditions.
iv. The Phlebotomist may terminate this Agreement by notifying HealthcareNow and/or its designated support team of their intention to terminate, along with the reason(s) for such termination. The Phlebotomist may provide prior written notice of termination to HealthcareNow and/or its support team before the intended termination date.
vi. Where a Phlebotomist’s account is suspended or terminated, HealthcareNow shall notify the Phlebotomist of the relevant performance deficiencies or other grounds for such action through its support team, an authorized HealthcareNow representative, and/or notifications on the Phlebotomist Platform (“Phleb Platform”).
The Phlebotomist may contact the support team or use the Phleb Platform support channels to seek clarification or assistance regarding the suspension or termination. HealthcareNow may, at its sole discretion, review the circumstances leading to the suspension or termination and may reinstate the Phlebotomist’s account if it determines that the non-compliance was unintentional, not attributable to the Phlebotomist, or if the Phlebotomist undertakes to improve performance in accordance with the applicable performance parameters.
Phlebotomists may contact the support team to obtain further information regarding performance metrics and measures necessary to improve the quality of Sample Collection Services.
12. Inactivity
The Phlebotomist(s) understand and agree that failure to log in to the Phleb Platform for a continuous period of 30 (thirty) days without prior intimation to HealthcareNow may result in deactivation of the Phlebotomist(s)’ account.In the event the Phlebotomist(s) contact HealthcareNow through the support team, Phleb Platform chat support, or email requesting reactivation of their account on the Phleb Platform, HealthcareNow may, at its sole discretion, reactivate the account.
12. Relationship of the parties
i. The Phlebotomist(s) are independent contractors engaged to provide Sample Collection Services on a principal-to-principal basis. Nothing contained in these Terms and Conditions shall be construed to create any partnership, joint venture, employment, agency, franchise, sales representative, or any other fiduciary or vicarious relationship between HealthcareNow and the Phlebotomist(s). It is expressly agreed that no employer-employee or principal-agent relationship exists between HealthcareNow and the Phlebotomist(s). The Phlebotomist(s) shall not be entitled to claim any right to permanent employment or employment-related benefits under any applicable laws. The Phlebotomist(s) shall not, at any time, represent themselves to any Customer, diagnostic center, or any third party as employees or representatives of HealthcareNow.
ii. It is further clarified that HealthcareNow shall not exercise operational control or day-to-day supervision over the activities of the Phlebotomist(s), except in circumstances where a complaint is received from a diagnostic center or Customer, or where the conduct of the Phlebotomist(s) has a direct adverse impact on HealthcareNow’s reputation, goodwill, or platform integrity.
Indemnification and limitation of liability
i. The Phlebotomist agrees to indemnify, defend, and hold harmless HealthcareNow, its affiliates, successors, assigns, directors, officers, employees, agents, representatives, and associates from and against any and all losses, damages, liabilities, claims, penalties, costs, and expenses (including reasonable legal fees and expenses) arising out of or related to:
a. Any actual or alleged breach of these Terms and Conditions by the Phlebotomist
b. Any violation of HealthcareNow’s policies, guidelines, or operational requirements
c. Any violation of applicable laws, regulations, or governmental requirements
d. Any wilful act, omission, or conduct that causes or is likely to cause harm to the reputation, goodwill, or business interests of HealthcareNow
e. Any infringement or alleged infringement of HealthcareNow’s intellectual property rights
f. Any unauthorized access, use, disclosure, transfer, or misuse of customer data, confidential information, or proprietary information belonging to HealthcareNow
g. Any act of theft, fraud, negligence, misconduct, or other wrongful conduct by the Phlebotomist
h. Any damage to property, assets, or belongings of HealthcareNow, a diagnostic center, or a Customer
i. Any inappropriate, abusive, threatening, or unprofessional behaviour toward Customers, Diagnostic centers, HealthcareNow personnel, or other stakeholders
j. Any tampering, interference, alteration, or mishandling of items entrusted to the Phlebotomist during the performance of Sample Collection Services
ii. The Phlebotomist shall indemnify and keep HealthcareNow indemnified against all losses, damages, liabilities, costs, expenses, and claims incurred by HealthcareNow as a result of any complaint, claim, or dispute raised by a Customer, diagnostic center, regulatory authority, or any third party arising from the Phlebotomist’s actions or omissions, including but not limited to:
a. Any service disruption, wilful act, or omission by the Phlebotomist for which HealthcareNow has compensated a Customer, diagnostic center, or another Phlebotomist
b. Any fines, penalties, claims, assessments, or payments made by HealthcareNow to any governmental or regulatory authority on behalf of the Phlebotomist
c. Any loss of, or damage to, the property or assets of HealthcareNow, a Customer, a diagnostic center, or any other Phlebotomist, excluding normal wear and tear arising in the ordinary course of providing Sample Collection Services
d. Any loss of business, revenue, reputation, or goodwill suffered by HealthcareNow as a result of fraudulent, dishonest, or deliberate misconduct by the Phlebotomist in connection with the Sample Collection Services
iii. In the event that a Phlebotomist incurs a monetary loss arising from
a. non-compliance by a diagnostic center or Customer
b. a Customer’s failure to collect or pay for an lab test order
c. a diagnostic center’s failure to service an lab test order, or
d. any other circumstances relating to lab test order fulfilment, HealthcareNow may, following its internal verification process, reimburse the Phlebotomist for such loss. Such reimbursement shall be subject to the Phlebotomist demonstrating that all prescribed instructions were followed and all reasonable efforts were made to fulfil the lab test order.HealthcareNow shall not be liable for any loss arising from misconduct, unlawful acts, or other actions attributable to the Phlebotomist, Customer, or diagnostic center. However, where appropriate, HealthcareNow may provide reasonable assistance to the Phlebotomist in resolving such matters.
iv. Where a Phlebotomist suffers a monetary loss directly resulting from the malfunction, partial failure, or complete failure of any HealthcareNow network terminal, data processing system, computer transmission system, or telecommunications infrastructure while providing Sample Collection Services, HealthcareNow may, upon verification, compensate the Phlebotomist for such loss. Notwithstanding the foregoing, any compensation payable under this clause shall not exceed the Phlebotomist Fee applicable to the relevant lab test order.
v. If a Phlebotomist incurs any loss or damage due to circumstances including, but not limited to, inaccurate instructions provided by a Customer, network failures, or a Customer’s failure to make payment, HealthcareNow may, following verification, reimburse the Phlebotomist for such loss, provided that the Phlebotomist has complied with all applicable instructions and made reasonable efforts to collect and/or deliver the lab test order.
vi. HealthcareNow shall not be responsible or liable for any loss, damage, injury, claim, or expense arising from any act, omission, negligence, misconduct, or unlawful conduct of a Phlebotomist towards any Customer, diagnostic center, or fellow Phlebotomist. The Phlebotomist shall remain solely responsible and liable for such actions.
vii. Notwithstanding anything to the contrary contained in these Terms and Conditions, the aggregate liability of a Phlebotomist to HealthcareNow in respect of any lab test order-related issue shall not exceed the value of the relevant lab test order. In the case of Cash on Delivery (COD) lab test orders, the Phlebotomist’s liability shall be limited to the amount of cash collected from Customers and not remitted to HealthcareNow.
14. Specific indemnity
The Phlebotomist(s) shall be solely responsible and liable for any accidents, damages, or losses involving the Phlebotomist Vehicle while performing Sample Collection Services. HealthcareNow shall not be liable for any such accidents or incidents.
15. Dispute resolution
i. These Terms and Conditions shall be governed and construed in accordance with the laws of India.
ii. The courts located in Hyderabad shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms and Conditions.
Miscellaneous
i. Force Majeure: Neither party shall be held liable or deemed in breach of these Terms & Conditions for any delay or failure in performance arising from events beyond its reasonable control. Such events include, but are not limited to, acts of God, pandemics, government actions or interventions, lockouts, fire, natural disasters, earthquakes, storms, floods, lightning, violence by armed forces, mobs, or enemies of the country.
ii. Assignment: The Phlebotomist(s) shall not assign any rights or obligations under these Terms & Conditions to any third party without the prior written consent of HealthcareNow.
iii. Entire Agreement: These Terms & Conditions constitute the entire agreement between HealthcareNow and the Phlebotomist(s) with respect to the subject matter herein and supersede all prior discussions, understandings, and agreements, whether oral or written.
iv. Term: This Agreement shall come into effect from the date of execution and shall remain valid until terminated in accordance with its provisions or until the Phlebotomist(s) is de-enrolled from the Phleb Platform.
v. Severability: If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, such provision shall be severed to the extent of its invalidity without affecting the validity and enforceability of the remaining provisions.
vi. Grievance Redressal Mechanism: A grievance redressal mechanism is available for Phlebotomists who believe they have experienced discrimination or harassment from customers, diagnostic centers, fellow Phlebotomists, or support staff. This mechanism operates under the zero-tolerance policy on discrimination and harassment, as available on the HealthcareNow Phlebotomist Application. Phlebotomists may also contact HealthcareNow representatives or use the Phleb Platform chat support for assistance, clarification, or resolution of grievances. Upon receipt of a grievance, HealthcareNow shall review and investigate the matter and provide a resolution within fifteen (15) days. No Phlebotomist shall be subjected to any penalty for raising a grievance in good faith.
vii. Use of Photographs: The Phlebotomist(s) hereby consent to HealthcareNow’s use of their photographs for purposes including internal communications, presentations, training materials, marketing, and advertising activities across online and offline platforms, including social media and digital advertising. The Phlebotomist(s) also consent to HealthcareNow sharing such photographs with third parties for the aforementioned purposes.
17. Modification
HealthcareNow may modify or update these Terms and Conditions (“T&Cs”) at its sole discretion from time to time. Any such changes will be communicated to Phlebotomists via the Phleb Platform at least 48 (forty-eight) hours prior to their implementation. Upon receiving such notification, Phlebotomists are responsible for reviewing the updated T&Cs and ensuring ongoing compliance.
If any Phlebotomist requires clarification regarding the changes, they may contact the support team for assistance. In the event that a Phlebotomist does not agree with the revised T&Cs, they are advised to discontinue use of the Phleb Platform immediately. Continued use of the Phleb Platform after the changes come into effect shall constitute deemed acceptance of the updated T&Cs and agreement to be bound by them.
18. Disclaimer
This document constitutes an electronic record under the Information Technology Act, 2000 and the rules framed thereunder, as applicable, including provisions relating to electronic records as amended from time to time. It is generated by a computer system and does not require any physical or digital signatures for validity or enforceability.The Phlebotomist(s) acknowledge and agree that acceptance of an lab test order placed by a Customer creates a separate and independent contract between the Phlebotomist(s) and the Customer(s) for the provision of Sample Collection Services.
HealthcareNow does not guarantee continuous or uninterrupted access to the Phleb Platform or assurance that the Phlebotomist(s) will always be able to access the Phleb Platform or provide Sample Collection Services at all times or in all locations. The Platform Services, Phleb Platform, and all related technology are provided on an “as is” and “as available” basis.
HealthcareNow expressly disclaims all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, and any warranties arising from course of performance, course of dealing, or usage of trade. It also does not warrant that defects or errors will be corrected in a timely manner or at all.
19. Contact Us
Grievance Officer/Nodal Officer
In accordance with (1) the Information Technology Act, 2000 and the rules framed thereunder, and (2) the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer/Nodal Officer are provided below:
Ravivardhan Reddy yeluguri
HealthcareNow PrivateLimited
Registered Office: Pearl 405, Srisai Ram Manor, Pragathi nagar, Yousufguda, Hyderabad - 500045
Phone: +91 - 9160202021 / 25
send email to support@healthcarenow or click on
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Working Hours: Monday to Friday (9:00 – 18:00)
